Service Desk Technician

Focus. Clarity. Commitment.   HCVT is a highly specialized professional services firm providing tax, audit, business management, mergers and acquisitions, and valuation services to private and public companies, business owners, high net worth individuals, and family offices across select industry niches. At HCVT, we are different. We are a team driven by our values—Integrity at our Core, Building Success Together, and a Passion for Excellence. Our focus and commitment are on the needs of our clients and our team. Clarifying and resolving complex issues is what we do. How we do it is what sets us apart from other CPA firms. As part of the HCVT team, you will work in a fast-paced environment. Our culture is all about collaboration, teamwork, giving back to our communities, and partner access and accountability. We also believe that there is no one way to progress in your career. We are flexible and embrace diversity. We provide our team members the right tools to be successful with a continual focus on technical training, as well as other skills necessary to thrive in the world of public accounting.  Join HCVT and Move Forward - Your Way! Service Desk Support Technician is responsible for identifying, researching, and resolving technical issues. Key responsibilities involve responding to technical support tickets from our staff submitted via the firm’s service desk ticketing system, as well as documenting tickets to ensure a timely resolution. We are open to remote, hybrid, or in-person. Remote or hybrid employees must be available to work from the office as needed. The ordinance requires employers to state, in all job solicitations, postings and advertisements, that the employer will consider applicants in a manner consistent with the requirements of the Fair Chance Initiative. The ordinance requires employers to state, in all job solicitations, postings and advertisements, that the employer will consider applicants in a manner consistent with the requirements of the Fair Chance Initiative.