Program Coordinator

HEADING HOME INC Hired Organization Address Marsteller, PA Full Time

Job Posting for Program Coordinator at HEADING HOME INC

Job Details

Job Location:    Undisclosed
Position Type:    Full Time
Education Level:    4 Year Degree
Salary Range:    $43,000.00 - $45,000.00 Salary/year


Job Title: Program Coordinator
Job Level: Managerial
Location: Cambridge Shelter
Reports to: Program Manager for Congregates and Shelter
Status: Full Time, 40 hours a week. Exempt
Education Level: Bachelor’s required
Salary Range: $43,000 - $45,000


Purpose and Objective: 


The Program Coordinator (PC), under the direction of the Program Manager for Congregates and Shelter, shall manage the day-to-day program needs of the 21-bed emergency shelter at 109 School Street in Cambridge. The PC provides comprehensive case management services to the shelter guests with the ultimate goal of resolving guest homelessness, and is responsible for supervising the house managers who staff the shelter. The PC ensures that the shelter provides a client-centered culture that aligns with the agency mission while meeting contract obligations. The PC collaborates with internal and external partners to provide resources and appropriate services to guests while building partnerships in the community.

Duties and Responsibilities:


  • Using Motivational Interviewing and a collaborative approach, determine the immediate client concerns including, but not limited to: financial, legal, mental health, substance abuse, employment, health care and housekeeping.
  • Provide comprehensive case management, meeting weekly or biweekly with each client; work with residents to develop individual action plans (IAPs) which include educational, vocational, medical, life skills, and other goals.
  • Provide counseling and crisis intervention; make referrals to community programs for follow-up and treatment for substance abuse and/or mental health.
  • Provide resources to enhance client income and access to mainstream benefits.
  • Assist clients in accessing housing-related resources to resolve homelessness.
  • Obtain resources and services as requested and/or needed to address barriers to independent living including but not limited to: CORI mitigation, credit repair, and assistance with financial applications.
  • Develop partnerships and collaborative relationships with internal and external service providers to ensure client receives comprehensive services.  
  • Assist client with move-in transition supports including but not limited to: furniture and furnishings assistance, budget support, and other resources and services as needed.  
  • Document all interactions with clients utilizing appropriate reporting mechanisms. This includes completing case notes and all internal documentation in a timely manner according to agency policy; and entering relevant data into Homeless Management Information Systems (HMIS).  
  • Coordinate site programs and services. Facilitate all-client house meetings.
  • Report maintenance needs and coordinate resolution with relevant team members.
  • Provide direct supervision to house managers and ensure proper coverage of all shifts.  This includes weekly supervision for al full-time house managers, and biweekly supervision with all part-time staff. SPC will utilize available resources to ensure shift coverage and be available to address last-minute coverage needs.
  • Attend weekly supervision with the Program Manager and identified agency trainings as required.
  • Serve as liaison with community based organizations, and attend meetings with such organizations as needed.
  • Plan and facilitate food donations; liaise with colleagues and external partners to ensure contractual obligations of food service are met.
  • Complete reports for program as needed.
  • Attend meetings with outside provider agencies.
  • Perform other tasks as requested by the Program Manager, Director of Individual Services or the Senior Director of Program Operations.
  • Observe all shelter and agency rules and policies.




  • Supervision and team-building experience strongly preferred
  • Minimum of two years working with homeless individuals/families in human services required
  • Experience with addictions and substance use treatment  strongly preferred
  • Proficiency in Microsoft office software and knowledge of databases used to track outcomes for record-keeping strongly preferred
  • Second language preferred

Education: Bachelor’s degree required


Essential Skills:


  • Excellent written and verbal communication skills
  • Creative, flexible, able to work  independently and as part of a team
  • Able to communicate effectively in writing and verbally; ability to generate electronic data reports
  • Possess excellent organizational skills and ability to manage competing demands
  • Demonstrated knowledge of appropriate boundaries in working with clients
  • Knowledge of community resources; ability to research and integrate new resources
  • Exhibit sound case management concepts
  • Exercise good judgment
  • Able to work independently and as a contributing member of a team
  • Able to relate to persons of diverse backgrounds and functioning levels

Essential Functions:

  • climb up to three or more sets of stairs
  • Carry up to 15 lbs
  • Sit at a desk and perform paperwork and writing functions
  • Valid MA driver’s license and car required.


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