What are the responsibilities and job description for the FT Evening Customer Care Associate (Work From Home) position at Health Advocate?
Health Advocate's Customer Care Associates play an important role in providing guidance, direction, and supporting their valued members to navigate the health care system. If you are someone who thrives in making a difference by helping others, have customer service experience, and are committed to making a contribution while growing your career in the health industry this is the job for you. They have training classes starting soon to help you build the successful career that you want - apply today
Hours/Shift- This position is full-time (40 hours/week) Monday - Friday. The two shifts that are available are 1:00-9:30 p.m. EST, and 1:30 - 10:00 p.m. EST.
- It may be necessary, given the business need, to work occasional overtime.
- Answer a variety of incoming calls from members regarding their healthcare questions and other inquiries the member may have
- Build rapport with callers using a friendly, courteous and professional manner
- Verify/Collect demographics and update systems as necessary
- Determine and execute the best resolution to assist the member based on their needs or requests
- Connect members to appropriate area(s) both internally and externally
- Manage tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers and other vendors
- Perform other duties and projects as assigned by management
- High School Degree or GED required
- Associate's degree with major course work in business administration, liberal arts, public health, healthcare management, or a related field preferred
- Customer Service experience preferred
- Strong Communication skills
- Problem solving/issue resolution
- Multitasking skills
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