Registration Specialist Diagnostics

Under the direct supervision of the Manager, Diagnostic Imaging, the Specialist, Registration Diagnostics is responsible for greeting and directing patients, ensuring accurate and timely registration. Ensures proper billing, appropriate diagnosis code for payment, working denials, and utilizing the electronic medical record (ChartMaxx) and electronic scheduling for patient/guest permanent medical record.

• Greets patients arriving for outpatient testing. Enters patient information into medical records and billing systems. Uses HIS/RIS/HCIS insurance verification systems to ensure patients and insurance companies are properly and fully billed for services. Maintains a registration error rate of less than three percent.
• Reviews all pre-registered and walk-in patients' demographics, insurances, billing codes for accuracy prior to entering into ChartMaxx. Accurately reviews medical exam prescription (RX) for medical legal completeness and insurance qualification.
• Utilizes Medicare compliance check software.
• Verifies electronic eligibility of current insurance.
• Utilizes with accuracy the electronic scheduling system to assist referring physicians and patients to appropriate timed exams. Aids in the scheduling of STAT calls.
• Answers telephone calls promptly and courteously. Answers phones to comply with department requirements.
• Coordinates the distribution of department exam reports for the facility by matching report with requisition, mailing out reports to appropriate physicians in a timely manner. Sends reports via auto-fax when requested by physician offices.
• Assists the Technologist, Radiology in patient care when needed including assisting patients with wheelchairs, dressing, etc.
• Retrieves patient exam information and creates required CDs for patient/physician viewing accurately.
• Tracks film/CD distribution to patients and referring physicians accurately.
• Follows system and department policies and procedures with special attention to attendance and punctuality, confidentiality, dress code and display of ID badge, and safety.
• Completes mandatory education and training in order to maintain organization and department specific competencies and requirements. Maintains applicable certification/licensure.
• Must suc cessfully complete the next Basic Life Support (BLS) and AED training programs offered after employment/transfer. Maintains current BLS and AED.
• Other duties as assigned

Education:

• High school graduate or the equivalent.

Certifications:

• Must successfully complete the next Basic Life Support (BLS) and AED training programs offered after employment/transfer. Maintains current Basic Life Support (BLS) and AED.

Complexity of Work:

• Strong verbal and written communication skills allowing effective interaction with referring physicians. Strong customer service skills. Computer proficient in Windows applications bar code reader other health information systems. Ability to travel site-to-site as required.

Work Experience:

• Ability to operate a multi-line telephone system.

Physical Requirements:

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after 90 days.

Cleveland Clinic Health System administers an influenza prevention program as well as a COVID-19 vaccine program. You will be required to comply with both programs, which will include obtaining an influenza vaccination, COVID-19 vaccination, or an exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Please review the Equal Employment Opportunity poster

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities