Member Experience Coordinator

HealthFitness has a customer focused opportunity for a Member Experience Coordinator at our Walmart - Walton Life Fitness Center client site in Bentonville, AR. In this role, you'll report to and support the Member Experience Director with directing the presentation and promotion of facilities, programs, and services to the eligible Walmart population, ultimately resulting in positive membership sales growth and the member experience. This role has various administrative and operational responsibilities and works as part of a small team to help members navigate through programs and service offerings.  Full-time and requires frequent weekend work hours to interact with members & prospects.

Primary Duties & Responsibilities:

• Supports the Member Experience Director in the development of membership packages and associated fee structures.
• Supports the Member Experience Director, GM, and Walmart Liaisons regarding staff sales training on the prospective member engagement process. 
• Helps drive membership growth through outreach and business development efforts including participation in networking/community events that create awareness and interest.
• Works with the Business Operations Director and other Whole Health Facility Directors towards the recruitment of Member Experience staff and work assignments. 
• Collaborates on staff training and works in tandem with the Business Operations Director and Member Experience Director to lead regular staff meetings to ensure associates are informed about HealthFitness and Walmart business events.
• Actively tracks & reports membership sales and related member experience performance indicators.
• Assists with the implementation of membership sales initiatives and campaigns. Supports the coordination of membership sales marketing and communications to maximize member growth and participates in special events (e.g., health fairs, 5K fun runs, community events, etc.) to promote the facility and Whole Health and Fitness program offerings.
• Other duties as needed/assigned.

Education, Experience and Certifications:

• Bachelor's degree in Business, Marketing, Hospitality or related discipline or the equivalent combination of education, certifications, and experience.
• An affinity and passion for fitness, recreation, and wellness.
• 1 year of related hospitality, customer experience, sales, or administrative experience.
• CPR/AED certifications through the American Heart Association, American Red Cross or American Safety & Health Institute required by first day of work.
• Strategic thinker, strong attention to detail and experience in development outcomes reports.
• Strong leadership, interpersonal and customer service skills in-person, socially, on the telephone, and via email; including the ability to motivate others.
• Ability to effectively organize and prioritize work demands, meet deadlines, and collaborate with other business units.
• Computer proficiency in MS Office including Word, Excel and Outlook. Working knowledge of the member management system, databases, and tools.
• Ideal applicants will have 1 year of experience working in the field of fitness, recreation, and/or wellness. 

ABOUT US 

HealthFitness, a Trustmark company, is a proven leader in providing fitness solutions that engage and connect people both on-site and online, to create a strong community of health. Our work focuses on creating meaningful connections with each of our participants to help them move forward. We foster each individual’s journey by creating communities of health within the organizations we serve – so that everyone is supported. As an employee of HealthFitness you will enjoy a variety of health and financial benefits and receive competitive pay. We provide personal and professional support, training and development and flexible employment opportunities.

Comprehensive benefits including Medical/Dental/Vision plans including HSA, PPO and FSA options, retirement/401(k)-including employer matching program, fitness and wellness programs incentivized with medical plan discounts, certification reimbursement program, tuition reimbursement, paid new parent leave, paid Holidays and PTO (starting at 3 weeks for full-time associates), volunteer paid time off and much more.

You may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 800-636-3304 or jobs@hfit.com for assistance.

HealthFitness is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business.  EOE/AA. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Age/Disability/Veteran

For the second consecutive year we were selected as a Top Workplace by the Chicago Tribune. The award is based exclusively on Trustmark/HealthFitness associate responses to an anonymous survey. The survey measured 15 key drivers of engaged cultures that are critical to the success of an organization.