Client Services Representative

Company Description:

Join a fast-paced Medical Equipment and Supply Provider, where we hold ourselves to high standards of excellence and cultivate a supportive team environment. As a Client Services Representative, you'll play a crucial role in serving our patients and community, demonstrating warmth, compassion, and a commitment to our mission of providing quality, innovative healthcare products and services.

At HSS, we pride ourselves on our Family First culture and our fun, good-natured, dog friendly environment. Since our humble beginnings in 1996, our medium-sized, privately owned business has embodied an entrepreneurial spirit, fostering independence, initiative, and a sense of belonging among our team members. We value work-life balance with competitive vacation, PTO, full benefits, and a 401K to ensure our hard-working team feels supported and appreciated.

We're more than just a workplace – we're a community. Our extracurricular and team-building activities, including holiday parties, birthday celebrations, pizza parties, happy hours, and the coveted HSS Amazing Race, fostering camaraderie, and a sense of belonging. We recognize and honor the dedication of our long-serving employees, with many having more than 5, 10, 15, and even 20 years of experience with us.

Our Mission Principles:

• Community-focused Provider of Quality Healthcare Products

• We are dedicated to providing quality, innovative healthcare products to the communities we serve.

• Patients are at the center of what we do

• We believe our first responsibility is to the patients, caregivers and care professionals we serve. Our

• Employees are Key to Our Success

• Our dedicated employees enable us to grow and succeed in the ever-changing health care arena.

• Expert Guides and Caring Professionals

• Our knowledge and determination enables us to provide expert guidance and efficient solutions, in the ever-changing healthcare arena.

• Field inbound customer communications, promptly responding to inquiries and resolving issues effectively.
• Keep customers informed about the status of inquiries and orders.
• Process customer orders received through various channels, verifying accuracy and completeness of order details.
• Check inventory availability and allocate items for fulfillment.
• Initiate fulfillment process, arrange shipment logistics, and provide customers with order tracking information.
• Issue return authorizations and manage returns, refunds, or replacements.
• Maintain accurate records in the system for all orders, transactions, and communications.

• Conduct outbound calls and reviews of client Electronic Medical Records to update recurring orders for existing patients, ensuring attainment of required documentation for coverage.
• Manage reoccurring order updates for enteral products, wound care products, ostomy, urological, and trach products, ensuring attainment of required documentation for coverage.
• Build client relationships and conduct necessary research for uncovering new patients, and insurance coverage opportunities.
• Assist in preparing quotes, product specs, and other administrative tasks for customers.
• Manage and update CRM systems to ensure accurate and up-to-date records.
• Assess and qualify leads, and support sales in moving quotes, orders, and deals forward.

What We’re Looking For

• Kind, friendly attitude.
• Proactive, a positive thinker.
• Energetic, with a strong work ethic.
• Organized with high attention to detail.
• Professional and courteous demeanor.
• Excellent verbal and written communication skills.
• Ability to work effectively in a team.
• Excellent customer service skills.

Qualifications for Success

• High School Diploma or GED required.
• Associate or bachelor’s degree, preferred.
• 2 – 5 years of customer service experience highly preferred.
• Experience in the medical field, a plus.
• Knowledge of Medicare, Medicaid and third-party insurances, a plus.

✔️ Benefits

• Competitive starting pay
• Health, Dental, and Vision Insurance
• 401K with company match
• PTO, Vacation and Paid Holidays

Compensation

Location