Project Implementation Manager - Billing and RCM Applications

Open Position: Clinical Implementation Specialist - Billing and RCM Applications

Reports to:  Client Onboarding Manager

Location:  Remote


About Us
HST Pathways is on a mission to transform healthcare with innovative software technology that enables surgery centers to provide more cost-efficient patient care and better outcomes.  Our suite of solutions spans the entire case lifecycle, including scheduling, care coordination, clinical documentation, and revenue cycle.  Backed by Bain Capital, we are the fastest growing ASC software company and serve over 1,600 clients, but we’re just getting started and have plans to 10X the value we offer.  However, our big ambitions are only as strong as the team behind them, which is why we’re looking to build our team with the best.

What we are looking for:
We are looking for a Clinical Implementation Specialist to lead the implementation of HST eChart, HST Case Coordination and HST Practice Management products. We expect an Implementation Specialist that will be hard-working, self-motivated, persistent, an excellent listener and a fast learner. You’re a leader who is very data driven, comfortable with a high-volume workload (“roll up your sleeves” approach) and adept at dealing with a dynamic, multiple-project work setting.  This role will require strong foresight and forecasting to successfully manage high numbers of implementations with multiple clients simultaneously.

Responsibilities:

• Manage and deliver multiple implementations on-time and on-budget.
• Provide virtual or on-site support in the use of the software products provided by HST, with an emphasis on practice management applications used for RCM, billing and inventory management. 
• Prepare and lead client status update meetings.
• Provide project updates and status reports with internal and external stakeholders.
• Appropriately manage/escalate project issues and risks.
• Manage customer expectations of product and services.
• Demonstrate effective communication skills, verbal and written, with customers, project teams and leadership.
• Ensuring customer satisfaction.
• Be the voice of the customer by providing and documenting change requests from the customers, delivering feedback to product management and software development teams.
• Be professional, courteous, and tactful in all direct and phone communications.
• Work in partnership with the customers and third-party vendors to provide operational expertise related to the HST Pathways clinical applications and how they interact with other products.
• Assist in diagnosing the cause of problems not related to HST Pathways’ applications to the point the customer can be referred to the appropriate customer support vendor.
• Maintain adequate records of travel expenses for regular submission.  Ensures to minimize travel expenses whenever possible.
• Perform special projects or other duties as assigned.
• Position is highly visible, and this person represents the mission of HST Pathways

• Bachelor’s degree preferred
• Experience in a healthcare setting with billing and/or revenue cycle management preferred
• Proficient in MS Office and related products
• Experience in Healthcare, Hospital, Ambulatory Surgery Centers preferred
• Strong verbal and written communication skills.
• Ability to manage many ongoing activities and tasks in a dynamic environment
• Experience implementing SaaS solutions and  training end users preferred
• Ability to travel 75%

• We go beyond the expected.  We strive to be the difference in everything we do and look for ways to innovate and deliver beyond expectations.
• We thrive through collaboration.  We invest in our team and take pride in the success of others. 
• We strive to make a positive impact.  We are passionate our work and leverage our collective creativity and industriousness to make big things happen.
• We sharpen and share our expertise.  We aspire to learn, grow, and share knowledge.
• We love the journey.  We never lose sight of the fact that we are contributing to building a new model of healthcare delivery.

• Remote work environment
• Health benefits paid for employee
• Flexible Paid Time Off Policy
• 11 company holidays per year
• Paid parental leave
• 401K with matching contributions
• Learning and development allowance
• A diverse, inclusive, and fun team!

HST Pathways celebrates diversity and is steadfast in fostering an inclusive work environment where employees feel valued, respected, and engaged. We champion and nurture a culture where inclusiveness is instinctive and fuels innovation, connection, and a strong sense of “One Team”. HST is deeply committed to representing and reflecting the unique experiences, perspectives and viewpoints of our employees, customers, and the communities we serve.