What are the responsibilities and job description for the Implementation Project Manager position at HealthEC?
Implementations Project Manager
About HealthEC
HealthEC is a leading innovator and KLAS-recognized Population Health Management company dedicated to improving patient outcomes, managing costs, and optimizing patient quality of life for the customers we serve. A comprehensive solution suite integrates all electronic patient data (any system, any setting of care, and in any format) and applies sophisticated analytics to identify provider-specific patterns and guide patient care interventions. HealthEC’s platform helps customers coordinate care and maximize incentive payments by identifying and managing high risk and chronically ill patients and addressing gaps in care. Sophisticated care models simplify clinical workflow, engage patients in their care, and optimize performance to support quality measure reporting.
Position Summary
The ideal candidate will be able to appropriately identify the needs of new clients and prospective clients to ensure successful implementation of HealthEC products. This will be done by developing project plan, providing guidance to clients, coordinating with internal stakeholders, solving issues to ensure timelines are met, and acquiring technical expertise of HealthEC deliverables. You will be a critical lead of the project team that will ensure all individuals both internal and external are updated on the overall project in addition to the technical solutioning that needs to be done. You will identify issues and help to bring together teams both internally and externally when appropriate to solve any roadblocks that would cause issues with our product or cause missed deadlines. You will develop relationships, both internally and externally, connecting with business executives and IT stakeholders to develop an understanding of their business requirements and goals. Building on this knowledge, you will develop a strategic roadmap/project plan and will become the point of contact for customers on pre and post-implementation support.
Primary Responsibilities
Develop and Maintain a detailed project plan, training plan, outlining tasks, timelines and responsibilities to be monitored and tracked to ensure progress.- Work cross functionally within the company to communicate with all stakeholders in customers' success.
- Ensure that both client and company objectives, expectations and goals are being met.
- Manage changes to the project scope, project schedule, and/or project costs as needed/applicable.
- Provide updates in a dashboard format of all implementations to executive leadership.
- Identify issues and then bring together appropriate teams (internal/external) to solve issues and ensure products are implemented successfully.
- Work with our clients to provide guidance to ensure they can maximize the utility of HealthEC products.
- Define and coordinate tasks and resources for contract deliverables, as expected and on-time.
- Ensure project deliverables are on target to meet milestones.
- Create and maintain relationships with customers to better understand and achieve their needs.
- Gain technical knowledge of how the products support the customer goals.
- Make visits to our customers to identify opportunities for growth within our platform.
- Manage all reporting about the health of customers' accounts.
- Document all customer contact sessions and collaborate with the appropriate work groups within the company to service customer needs.
- Work with sales and contract managers to ensure any additional services that are defined in the Statements of Work are created properly and signed by the customer.
- Understand all HEC products and services with an awareness of cues for potential upselling opportunities for software services.
- Act as backup for training support and provide any enhancement training services after the initial implementation period.
- Validate and notify accounting of all materials and requirements that are needed to bill the customer for services.
- Coordinate periodic user group meeting sessions.
Required Education and Experience
- Experience with Population Health and Value Base Care is highly preferred.
- Understanding with Payor Background or Medicaid Or Provider community is required
- Understanding/Experience in healthcare data
- Previous Project management experience required
- Articulate well and accustomed to a client facing role
- Willingness and ability to travel
Travel
25% or less
Supervisory Responsibility
This position does not have supervisory responsibilities and reports to the PMO / VP Operations
Work Environment
Employee must have home office that can be utilized in a professional setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and filing cabinets.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is required to talk or hear. The employee is frequently required to stand, walk use hands and fingers, and reach with hands and arms.
Position Type/Expected Hours of Work
This is a full-time position that is remote with travel to corporate office or clients as needed.
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