Help desk support specialist

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Liberty Healthcare Management

Come explore career opportunities with Liberty Healthcare Management , a dynamic leader in the healthcare industry. Join us!

We are currently seeking an experienced :

LEVEL ONE HELP DESK SUPPORT SPECIALIST

Job Description :

• Identifies, diagnoses, and resolves Level One issues for end users over the phone and / or electronically in a call center environment.
• Provides one on one end-user training as needed and passes all Level Two requests on to a Support Specialist.
• Analyzes and solves end-user problems related to but not limited to network and local printers, PC and mobile hardware, specialized applications, email, internet, Wi-Fi and local area network access.
• Coordinates timely repair of computer equipment covered by third party vendor maintenance agreements.
• Supports and implements computer policies.
• Performs other duties of a similar nature or level.

Job Requirements :

• Working towards Associates degree or equivalent work experience.
• Effective verbal and written communication skills.
• Strong analytical problem-solving skills and excellent customer service skills.
• One year technical work experience; prefer one year call center / help desk experience.
• Availability for on call rotation duty.
• Valid NC Drivers License.
• Knowledge of principles and theories of network systems and management, and internet technologies and products.
• Ability to identify, troubleshoot and resolve a wide range of technical computer related problems.

Visit for more information.

Background checks / drug-free workplace.

EOE.

PI238292132

Compensation Information :

$0.0 / - $0.0 /

Starting At : 0.0

Up To : 0.0

Last updated : 2024-03-22