Network Operations Center (NOC) Tech Lead

Overview

We are CONNECTING HEALTH AND WEALTH. Come be part of remarkable. 

How you can make a difference

HealthEquity is hiring a Digital Operations Center Technical Lead in our state-of-the-art Draper, Utah office. The Technical Lead is responsible for overseeing the daily operations of our Digital Operations Center and managing our off shore partnerships. This teammate will work independently with significant discretion and judgment and actively participate in major incident technical lead, ensuring optimal performance, handling complex monitoring and alert resolution, and providing technical guidance and oversight to our Digital Operations Center team. 

What you’ll be doing (Job Duties & Responsibilities)

• Provide technical guidance to the Digital Operations Center team, and provide oversight of our offshore 24/7 operations team.
• Monitor network, system, and application performance using observability solutions and integrations for on-premise and Azure IaaS Cloud and provide complex technical leadership for incidents and outages.
• Identify problematic trends and collaborate with other teams to implement Automation and Self-Healing that meet business needs and improve performance.
• Develop and maintain documentation for Standard Operating Procedures, Operations Playbooks, and Knowledge Base articles.
• Drive technical site escalations to conclusion and provide training and mentorship to junior staff members.
• Performs system sizing, cost gathering, system purchasing, coordination of physical installation, OS installation and application configuration.
• Troubleshoots and resolves issues related to advanced networking, DNS, DHCP, SMTP, web and application servers, and Azure Infrastructure and PaaS Services.
• Create and develop advanced PowerShell Scripts.
• Perform root cause analysis for service interruption recovery; create preventative measures and present to management.

What you will need to be successful (Skills, Knowledge, & Experience)

• 4 years of direct experience in systems engineering with specific experience in Windows, Linux, and Azure Cloud.
• Expertise with offshore and nearshore IT Operations teams is preferred.
• Experience with Dynatrace is preferred.
• Experience in PowerShell or similar is required.
• ITIL certification is preferred.
• Knowledge of best practices in the areas of systems design, performance, security, scalability and maintainability is required.
• Expertise with outage and incident technical troubleshooting of complex network, system, infrastructure, and applications is required.
• Excellent analytical and communication skills at multiple levels.  An awareness of business issues from incident and outage impact is necessary.
• Thorough technical knowledge in application and infrastructure methodologies, design, and problem solving is required.

Salary Range

Benefits & Perks

The compensation range describes the typical minimum or maximum base pay range for this position. The actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives as part of the total compensation package, in addition to a full range of benefits including:

• Medical, dental, and vision
• HSA contribution and match
• Dependent care FSA match
• Uncapped paid time off
• Adventure accounts
• Paid parental leave
• 401(k) match
• Personal and healthcare financial literacy programs
• Ongoing education & tuition assistance
• Gym and fitness reimbursement
• Wellness program incentives

Come be your authentic self

Why work for HealthEquity 

HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth. Join us and discover a work experience where the person is valued more than the position. Click here to learn more. 

Come be your authentic self

HealthEquity, Inc. is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics. HealthEquity is a drug-free workplace. For more information about our EEO policy, or about HealthEquity’s applicant disability accommodation, drug-free-workplace, background check, and E-Verify policies, please visit our Careers page.

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