Patient Navigator

Description

What you’ll do as a Patient Navigator at HealthNet:

The Patient Navigator position is responsible to assist in screening patient’s mental health needs and keep other team members such as but not limited to the physicians, advanced practice nurses, nurses, OB primary providers, mental health providers, social workers, and support staff apprised of mental health services available and/or offered to patients. The Patient Navigator gathers information from patients or other team members and screen for specific diagnoses to connect patients with the appropriate mental health counselors, if necessary. This position provides linkages to community resources or others that would be beneficial to the patients overall behavioral health.

Assessment Screening:

• Administer semi-structured and structure psychosocial assessments to determine risk factors that may indicate mental health deficiencies.
• Assessment involves gathering information from the patient in a conversational non-intrusive manner while discussing information of a highly sensitive nature.
• Assessment also involves administering specific assessment tools such as but not limited to: Patient Health Questionnaire (PHQ-9), General Anxiety Disorder tool (GAD), substance abuse assessment tool (CAGE), adult needs strengths assessment tool (ANSA), etc.
• Issue explored include but are not limited to childhood history; criminal/mental health/substance abuse; incidences of abuse, low self-esteem, social isolation, depression, suicide, no lifelines, multiple crises, or stresses; history of violence; rigid and unrealistic expectations, etc.
• Identify urgency of patient referral and work with therapist to schedule or implement services as directed by therapist.

Documentation and Data Collection:

• Document the assessment thoroughly and completely and in adherence with best practice standards.
• Complete and score standardized risking tools that determines eligibility for services. Provides accurate and timely documentation of patient interventions for the client record.
• Maintain all data bases and related records and provide to the appropriate contacts.
• Coordinate data collection and score for quality management reporting.

Education:

• Assess and make ongoing evaluation of interpreter skills.
• Collaboratively coordinate, develop, and distribute translated patient education materials, medical forms, etc.
• Provide culture education to other employees.

Supportive Services:

• Assist to identify patient and/or family needs and may make appropriate referrals to ensure integrated health care services and/or community resources are offered and utilized.
• Assist with client support and care follow-up as directed.

Community/Patient Coordination & Communication:

• This position may assist to provide outreach services to the community, clients, patients and/or families living in the targeted by creating positive messages to attempt to engage the clients/patients in the appropriate services.
• Collaborate with the integrated healthcare team or other service providers in trying to make or maintain contacts with hard-to-reach patients, clients, or families.
• Serve as a liaison with the Hispanic/Latino and Burmese communities.
• Apply a minimum of one health literacy method when communicating with patients/clients.

Diversity & Inclusion:

• We commit to fostering a diverse, inclusive, and equitable work environment, where all employees, whatever their gender, race, ethnicity, national origin, age, sexual orientation or identity, education, or disability, feels valued and respected.
• We take a nondiscriminatory approach and provides equal opportunity for employment and advancement in respective departments, programs, and worksites.
• We strive to respect and value diverse life experiences and heritages and ensures that all voices are valued and heard.
• We pledge to modeling diversity and inclusion and to maintaining an inclusive environment with equitable treatment for all.

Job responsibilities listed above is a summary and does not include other tasks requested by the Patient Navigator Manager or Behavioral Health Executive Director.

Who is HealthNet?

https://www.indyhealthnet.org/

HealthNet is a nonprofit 501 (c) (3) organization of community-based health centers located in Indianapolis and Bloomington, IN Since 1968, HealthNet has improved the health status of the neighborhoods it serves by making quality health services accessible to everyone. HealthNet annually provides affordable health care to more than 61,000 individuals through its network of 9 primary care health centers 5 dental clinics, 9 school-based clinics, a mobile health unit, and additional support services. HealthNet’s mission is to improve lives with compassionate health care and support services, regardless of ability to pay. 

Requirements

(Please, consider applying even if you do not meet all of the listed criteria below. We would love to engage with you for other possible opportunities or explore your areas of skill a little deeper)

What you’ll need as a Patient Navigator at HealthNet:

• Currently not sponsoring for work visa.
• Bachelor’s degree in Social Work, Social Services, Psychology, Sociology or related field of study or significant equivalent work experience preferred.
• Requires Basic Life Support certification through the AHA.
• Other advanced life support certifications may be required per unit/department specialty according to patient care policies.
• Prefers experience in behavioral / mental health assessment and case management experience.

The skills you’ll bring as a Patient Navigator at HealthNet:

• Ability to work in high stress situations and remaining calm and respectful toward patients.
• Requires computer experience utilizing Microsoft products as well as Electronic Medical Records.
• Requires proficiency in interviewing skills, listening skills, and excellent interpersonal skills.
• Requires excellent written communication skills and the ability to accurately complete all paperwork on a timely basis.
• Requires excellent organizational skills in independently managing workload and related responsibilities.
• Requires excellent teamwork ability and maturity in interpersonal staff relationships.
• Requires strong interpersonal skills/abilities to relate to people with respect for their individuality and privacy.
• Requires experience working with culturally diverse communities and families with the ability to be culturally sensitive and appropriate.
• Reliable transportation required, may require travel between health centers.

Why work for HealthNet?

• Competitive Compensation
• Medical, Dental, and Vision Plan
• Short-Term & Long-Term Disability 
• Health Savings Account & Difference Card Available within certain medical plans
• Flexible Spending Account
• Life Insurance, AD&D 
• Group Accident, Critical Illness & Hospital Indemnity
• Domestic Partner Leave
• Wellness Programs
• 401k Match
• Paid Time Off (23 days) accumulates at start of employment and available to use.
• Tuition Reimbursement
• Employee Referral program

EQUAL EMPLOYMENT OPPORTUNITY:

HealthNet is an Equal Employment Opportunity Employer and employment decisions are made without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, or any other category protected by federal, state, or local law.

Salary : $19 - $0