What are the responsibilities and job description for the Access Specialist - DMH position at HEALTHRIGHT 360?
Job Overview
Prototypes offers residential and outpatient substance use disorder (SUD) treatment and mental health services. Prototypes is a leader in the field of SUD and Mental Health services community mental health, and criminal justice treatment. Prototypes installs hope that recovery is possible. This position is for our residential and outpatient co-occurring substance use and mental health treatment program. This position is for our ACCESS department which assist candidates in finding appropriate treatment, managing wait lists, and providing follow up.
Key Responsibilities
- Respond to all phone, web, and walk in inquiries about all programs offered across campus, as well as programs offered at other locations.
- Collaborate with community agencies to ensure access to treatment.
- Complete brief screenings to ensure candidate is referred to appropriate care.
- Verify insurance and other eligibility for all prospective clients.
- Track and document pre- admissions paperwork, provide information for intake appointments, create client profiles, and input information into EHR.
- Manage waitlists across multiple programs.
- Maintain program trackers by inputting all internal and external referrals, verifying and tracking eligibility, and scheduling appointments.
- Conduct follow-up calls to former clients to assess ongoing need and ensure contract compliance.
- Complete and monitor daily call and access logs per funder requirements.
- Provide live coverage of phone lines during business hours to provide appointments and referrals.
- Maintains frequent communication with the treatment team and engages in regular consults.
Education and Knowledge, Skills and Abilities
- Preferred experience working front desk/reception/back office in a medical, mental health or drug treatment facility.
- Bilingual: Spanish preferred.
- Experience working with homeless, mentally ill, and substance using clients.
- Experience working with populations with varying lifestyles, ages, sexual orientations, ethnic and cultural backgrounds, gender variances, and economic status.
Tag: IND100.
