Data Operations Specialist – In-office, Tampa, Florida

Data Operations Specialist – In-office, Tampa, Florida

Who we are:

HealthXL is a Virtual Care Services company providing clinical patient care, specifically Chronic Care Management (CCM) and Remote Patient Monitoring (RPM), in accordance with CMS guidelines. We offer flexibility, competitive pay, generous benefits for full-time team members and paid training. We are committed to living our values of integrity, growth and excellence.

Who you are:

You demonstrate HealthXL’s values of integrity, growth, and excellence. You have a Bachelor’s or at least 5 years of strongly aligned work experience. You are a problem solver and embrace change and innovation. Your superior ability to navigate multiple systems and efficiently extract and analyze data is a clear strength. You are eager to learn new applications and are comfortable working in a fast-paced, entrepreneurial environment and are proficient at creating and interpreting accurate, audience-specific reports to support all aspects of operations. You effectively communicate with all team members and look for ways to contribute. You have advanced skills in Excel and are proficient in PowerPoint and Word. You lead by example and contribute to a culture that reflects HealthXL values.

How you’ll contribute:

From HealthXL’s Tampa office, you will support multiple facets of HealthXL’s day-to-day operations through accurate, regular daily, weekly, and monthly report generation, interpretation and analysis. You will work closely with team members to understand the data required to ensure decisions are based on precise information and forecasting. You will look for efficiencies in and facilitate activities for onboarding and computer set up for new employees and technical problems as they arise. You will extract, confirm and upload eligible patient lists from new and current client’s EMR on a regular cadence. Your passion for data and detail as well as people and purpose will serve you well as an integral member of the HealthXL team.

Data Operations Specialist - Job Description

Overview

HealthXL provides Virtual Care Services to Medicare patients with chronic and acute conditions, specifically Chronic Care Management (CCM) and Remote Patient Monitoring (RPM), in accordance with CMS guidelines. The Data Operations Specialist (DOS) performs various duties in support of business operations, new client implementation and application management. The DOS compiles and tracks data related to patient program eligibility, employee onboarding and performance, as well as other general operational duties. This individual reports to the Implementation and Application Manager and is based in Tampa, Florida.

Responsibilities

• Conducts weekly/monthly production audits and tracts compliance
• Creates and distributes daily, weekly & monthly reports
• Creates and maintains client onboarding documentation and ensures all relevant information is accessible to necessary personnel on internal resource sites and in iCare
• Creates and distributes monthly Account Service Reports
• Extracts eligible patient lists from client’s EMR and uploads to internal system on a regular cadence
• Prepares and retains new account contracts as requested
• Facilitates all employee onboarding activities, including computer and applications setup
• Maintains and tracks performance documentation to determine trends and deficiencies
• Supports additional operational functions as necessary

Qualifications

• Demonstrates values consistent with iCARE
• Bachelor’s degree preferred but compensating work experience may suffice
• 3 to 5 years of professional business experience in fast paced environment
• A quick study on software applications
• Proficient in Excel, PowerPoint and Word
• Effective verbal and written communication skills
• Blend of process, analytical and soft skills
• Takes initiative and willing to learn
• Organized with proficiency working to a detail level