Engineering Manager, Core Services

Heap’s mission is to power business decisions with truth. We’re building infrastructure to automatically capture customer interactions on web and mobile applications, make sense of them, and derive actionable insights for anyone. We want to enable everyone to understand their millionth customer as well as they understood their first.

For this role, we’re looking for an Engineering Manager to grow and develop an engineering team within our Platform group. You’ll be responsible for technical strategy, execution, and delivery on a core part of our platform used by all of Heap’s engineering teams (Capture, Insights, Data Ecosystem, and Data Science) to deliver delightful products used by thousands of customers. You’ll hire, coach, and develop a diverse team of engineers, and work cross-functionally with a variety of teams across the company to inform direction and roadmap.

As the leader for our Bedrock team, you’ll be responsible for enabling Heap engineers with the tools to deploy, monitor, troubleshoot, and restore services with minimal overhead. This will include automating infrastructure behind our dev, test, staging, and production environments, build and CI/CD infrastructure, and observability and monitoring services and infrastructure. You will bring maturity to the team to ensure quality and predictability to the deliverables, and drive efficiency and optimization in execution. This is an extremely high-impact role with high visibility with the executive team.

What you’ll do

• Remotely manage a diverse group of 6-10 engineers ranging from junior to senior. Support their growth and development through continuous coaching and feedback.

• Work closely with product management and other engineering leaders to understand the needs of the organization and help translate those into roadmap items for the team.

• Anticipate the needs of the engineering teams as they grow and create strategic initiatives to ensure the platform team is ready for the future.

• Own execution and delivery on your engineering team, and help the team balance new feature work with technical debt and platform investment.

• Own the code - help lead system and technical design, and ensure code meets the highest standard of quality and maintainability by participating in code reviews.

• Contribute to a fast-growing engineering organization and help us scale up processes and best practices across the entire company.

We are a distributed team with members in Australia and US. We encourage a culture of close collaboration and high throughput communication and interaction among and within teams. For this role, we’re primarily looking for a manager working in the Pacific or Australia time zones.

What we’re looking for

• A track record of leading projects to success over many years (5-7 years of experience), with deep experience in infrastructure design and deployments at scale, preferably for large-scale web and data processing workloads.

• A solid engineering background that has kept pace with new technologies and a strong understanding of cloud computing (at least 5 years of experience in technical roles working with AWS).

• Deep knowledge of the full DevOps ecosystem and significant experience with modern DevOps tooling, infrastructure as code, configuration management, CI pipelines, package managers.

• Passion for coaching, developing, and managing diverse teams of engineers (at least 2 years leading a team of 5 , including remote engineers).

• Experience running team cadences in a fast-moving, Agile environment, working cross-functionally with product management to set a roadmap, and driving disciplined execution for results.

• Excellent communication skills, particularly in writing. We're a distributed team worldwide, so we pride ourselves on our ability to communicate complex ideas clearly in writing across the team.

We use a variety of technologies and tools to deploy and manage our infrastructure including Terraform, Packer, Docker, InSpec, Buildkite, and AWS services. The tech stack used by Heap engineers to build products includes Node.js, TypeScript, Golang, Scala, Spark, Kafka, Redis, and PostgreSQL (using Citus). For more about our architecture, check out Virtual Events: Making Data-Driven Decisions a Reality.

For New York City-based candidates, the base pay for this role is anticipated to be between $200,000-$290,000. The anticipated base pay range is based on information as of the time this post was generated. Actual compensation for successful candidates will be carefully determined based on a number of factors, including their skills, qualifications, and experience.

People are what make Heap awesome. Regardless of age, education, ethnicity, gender, sexual orientation, or any personal characteristics, we want everyone to feel welcome. We are committed to building a diverse and inclusive equal opportunity workplace everyone can call home. 

Heap has raised $205M in funding from NEA, Y Combinator, Menlo Ventures, SVAngel, Sam Altman, Garry Tan, Alexis Ohanian, Harj Taggar, Ram Shriram, and others. We offer plenty of awesome benefits, and we were named #1 on Glassdoor’s Best Places to Work (SMB). We'd love to hear from you! 

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Salary : $200,000 - $290,000