Check Out Receptionist

Position: Check-Out Receptionist

About us

Heard it Through the Grapevine Audiology is a busy private-practice health-care provider specializing in hearing care for the community of Grapevine and surrounding areas. We are committed to improving our patients’ lives through better hearing.

We are seeking a full-time Patient Check-Out Receptionist. If you’ve got great customer service skills and a positive attitude, this position would be for you. We offer a competitive hourly wage, benefits, and a friendly, professional atmosphere. If you would like to help your community and showcase your patient care talents with a fun and cohesive team, apply today!

RESPONSIBLE TO: OWNER & OPERATIONS MANAGER

The Check-Out Receptionist position is responsible for communication between patients and doctors as well as maintaining the overall clinic schedule. The hours are from open to close.

Check-out receptionist

· Greet patient as they check out.

· Check patients out at the end of appointment, collect outstanding balances, coinsurances, deductibles, copays, and self-pay balances that are owed at the time of checkout and end the clinic clock for appointment finish times.

· Provide receipts to patients.

· Schedule appointments as needed upon checkout or schedule the next recall in the patient file.

· Scan superbill and appointment paperwork into patient office management and network drive.

· Input marketing and audiological information into marketing tabs for future use.

· Count petty cash to ensure accuracy and document on log daily.

· Scan all credit card receipts and upload them to credit card receipts folder on shared drive.

· Complete cash flow summary at the end of the business day.

· Send outstanding patient bills to patients according to office collections policies.

· Patient care calls for outbound calling to schedule patient follow up appointments from recalls.

· Back up to answer phone calls.

· Scan paperwork from provider folders into network drive.

· Check to make sure all lights are turned off at the end of the business day.

· Every Tuesday and Friday, take out the trash and recycle bins in the morning.

· Keep the check-out desk clean and neat.

General Office Support

· Maintain communication between patients, doctors, and office staff.

· Ability to cross train & provide basic coverage of other positions to allow colleagues a work/life balance in the event other staff are out on PTO.

· Must be able to work with minimal supervision and have good time management and interpersonal skills.

Position Requirements

· Must have 2 years’ experience in medical office with ability to calculate patient bill given copay, deductible and co-insurance information.

· Demonstrates a professional demeanor when responding to patients/customers.

· Working knowledge of Microsoft office suite including, but not limited to Excel, Word, and Outlook

· Basic computer knowledge

· Ability to consistently attend work on time and complete entire shift.

· Ability to communicate effectively through email and the phone.

***All other duties as assigned

Benefits

· Full Time – pay negotiable based on experience level.

· Onboarding training

· Continuing education

· Health insurance

· Retirement package

· Ability to bring well behaved pets to office.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

· Frequently requires sitting, using hands, reaching, and twisting.

· Occasional lifting of up to 20 pounds.

· Standing and walking throughout the day.

· The work environment has moderate noise from patients, phones, and other business office machines.

· Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

* This job description is subject to change at any time.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance
• Volunteer time off

Healthcare setting:

• Clinic
• Outpatient
• Private practice

Schedule:

• Monday to Friday
• No weekends

Work Location: In person

Salary : $18 - $20