Client Services Representative/Legal Assistant

Heard and Smith, LLP was founded on the principles of compassion, humility and the relentless desire to pursue financial assistance for our clients. Our law firm has been helping the disabled for over 30 years and has a proven record. Do you have a heart for those in need? We are seeking individuals with excellent customer relations, strong work ethic, and a true desire to help others. Being part of the Heard and Smith team is more than a job; each day provides you with opportunities to change someone’s life!

• Fast-paced, and professional environment;
• Fulfilling, challenging, and rewarding;
• Great team environment;
• Paid Holidays, Accrued Paid Time Off;
• Great Medical Benefits Package;
• Wellness Program;
• Competitive Salary with 401k and Profit Sharing!
• $13.50-$15.00 per hour depending on experience and education

As a Client Services Representative you will have the opportunity to build lasting relationships and provide support for clients throughout the claims process.

In this role you will:

• Consistently build the client relationship and confidence in our firm with every client interaction while proactively contacting clients to ensure the relationship is maintained
• Take approximately 50-75 calls per day in a professional call center environment
• Focus on retention of every client while providing excellent customer service
• Solve problems and maintain confidentiality
• Keep updated records and detailed documentation of client interactions, concerns, and complaints in a paperless database system
• Confidently address client’s concerns and complaints including those of upset clients
• Use good judgment to discern what issues may be urgent and need a manager’s or director’s attention immediately

To be successful in this role you will need:

• Some College. Degree preferred; or equivalent combination of education and experience
• Customer service experience
• Strong communication skills, both oral and written
• Active listening skills
• Minimum 45 WPM typing speed
• Ability to work well with others as a team
• Multi-tasking skills and the ability to work well under pressure
• Reliability and dependability
• The ability to maintain client confidentiality at all times
• Social Security Disability Law or other disability or medical background strongly preferred, including former DDS, ODAR and SSA employees
• Call Center experience preferred
• Legal Assistant, Legal Secretary, Paralegal or other legal experience preferred
• Spanish speaker preferred