What are the responsibilities and job description for the Home Care Retention Specialist position at Heart to Heart Home Care?
Job description
Heart to Heart Home Care is seeking an experienced Home Care Retention Specialist to join our growing team!
Responsibilities:
- Follow up with all required parties to ensure resolution and continuation of the patient services in an event of possible discharge.
- Create, optimize, and evolve retention strategies to sustain patients.
- Analyze customer feedbacks to identify & assess customers’ needs to achieve superior customer satisfaction.
- Build sustainable relationships with patients through open & continuous communication.
- Uphold the highest level of integrity and customer service.
Requirements:
- Must be fluent in conversational Spanish.
- Ability to follow up and research customer concerns and communicate all obtained information to appropriate parties.
- Ability to develop new techniques to ensure customer preservation.
- Exceptional documentation skills.
Job Type:
Full-Time
Salary: $18.00 - $23.00 per hour
What we offer:
- **Supportive management team
- **Growth opportunities**
- **401K Retirement Benefit**
- **Sick day and PTO benefits**
- **Employee of the month incentive**
Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $18 - $23
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