Job Posting for Referral Coordinator at Heartland Community Health Center
Welcoming all who need care
Job title
Referral Coordinator
Reports to
Director of Quality
Status
Non-Exempt/Hourly
Job purpose
The Referral Coordinator is an integral part of Heartland’s clinical team who is responsible to coordinate all patient referrals at the request of the providers. Will schedule all appointments necessary, coordinating with the patient and the outside Providers. Will notify patient of said appointment and give any instructions if needed. Will enter all referrals into the eCW system, will track and record reports as they are received.
Duties and responsibilities
Track and coordinate all patient referrals and radiology orders
Schedule patients for referral appointments and radiology appointments as needed
Notify patient of all upcoming appointments and any instructions, if needed
Attach report to referral after appointment date
Follow up with patient/facility if report is not received after appointment date
Fax clinical information or medical records to outside facilities as indicated
Assist with scanning documents into the patient’s chart and assign to appropriate provider
Attend required meetings and trainings as assigned
Other related duties or responsibilities the clinical staff or supervisor may assign when need arises
Qualifications
Preferred medical office experience, knowledge of medical terminology and HIPAA
Ability to work with clinical staff to handle pressure from multiple patients, staff, and providers
Commitment to the mission of Heartland
Exhibits the ability to manage time well and work under stressful conditions with an even temperament
Displays ability to establish and maintain harmonious working relationships with other employees and the public
Demonstrates ability to understand and follow oral and written instructions
Ability to learn about patients and their challenges
Must have the ability to address sensitive issues in a confidential manner
Must have basic computer skills including word processing, basic knowledge of office procedures, and business machines
High school diploma or equivalent
Working conditions
Sits and walks throughout the day
Handles emergency or crisis situations
Subject to many interruptions
Must be able to function in a high stress, fast pace environment
Job tasks are performed in close physical proximity to other people
Requires working indoors in environmentally controlled conditions
Requires dealing with unpleasant, angry, or discourteous people and other conflict situations
Physical requirements
Requires the ability to work at a desk and computer for extended periods of time
Requires occasional light lifting (under 10lbs)
Requires using hands to handle, control, or feel objects, tools, or controls
Requires standing and walking
Details
Full time job that averages 40 hours per week, Monday through Friday as scheduled.
Hours are generally between 8am-5pm as scheduled and may be altered by supervisor(s) as needed
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