What are the responsibilities and job description for the Customer Advocate position at Heartland?
Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to work like an entrepreneur, support and serve entrepreneurs and bring your expertise to a dynamic team, then Heartland is for you. If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can do together.
Pay: $16.25/hour shift differential
Schedule: Variety of schedules available
Workday Days: Monday through Friday - Schedule start time would be: 10AM, 10:30am, 11AM, or 1PM
For our valued team members, we offer an amazing culture and competitive benefits package including the following:
Medical benefits starting on the first day of employment
Tuition reimbursement and professional development opportunities
5% 401k match
Onsite cafe
Onsite daycare
Onsite gym and basketball courts
Schedule: Variety of schedules available
Workday Days: Monday through Friday - Schedule start time would be: 10AM, 10:30am, 11AM, or 1PM
For our valued team members, we offer an amazing culture and competitive benefits package including the following:
Medical benefits starting on the first day of employment
Tuition reimbursement and professional development opportunities
5% 401k match
Onsite cafe
Onsite daycare
Onsite gym and basketball courts
Job Details/Duties:
- Providing technical and customer support to business owners and their authorized representatives
- Take approximately 30-40 calls per day
- Utilizing all resources to resolve inquiries in a timely and accurate manner while portraying professional, courteous, and respectful demeanor
- Assist with system navigation questions
- Assist with general paperwork inquiries
- To understand merchant pricing along with the ability to adequately explain statement questions.
- Maintain merchant accounts according to procedures.
- Assisting other departments as assigned by management and determining the resolution of customer inquiries
What Are We Looking For in This Role?
Minimum Qualifications
- High School Diploma or Equivalent
- Successful completion of the new hire training class
- Must be Microsoft and Google/Gmail literate
- Typically No Relevant Experience Required
- The ability to articulate directions to various audiences, especially in emergency situations.
What Are Our Desired Skills and Capabilities?
- Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
- Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
- Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
Heartland is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
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