Job Posting for Information Technology Director at Heartspring

Job Description:

Essential Duties and Responsibilities

Hires and trains IT Staff.
Schedules, organizes, and assigns projects to members of the IT team.
Conducts performance evaluations that are timely and constructive.
Handles disciplinary actions of employees as needed and in accordance with company policy.
Leads development and implementation processes for the organization/s IT systems and department.
Develops and implements business continuity protocols to minimize disruption to business operations in the event of emergency situations or data loss.
Establishes efficiency and efficacy standards, providing recommendations for improvement of IT infrastructure.
Regularly scan and evaluate the organization’s current systems to find any risks, vulnerabilities and improvement opportunities.
Analyzes IT infrastructure and systems performance to assess operating costs, productivity levels, upgrade requirements, and other metrics and needs.
Oversees security of systems, networks, and enterprise information.
Facilitates IT security audits or investigations.
Develops and maintains relationships with external IT vendors and service providers.
Coordinates multisite IT systems via enterprise resource planning (ERP).
Manage network environment of 500 users.
Manage hardware, software, and web-based infrastructures.
Server management and maintenance
Data-Backup and disaster recovery.
Manage Office 365 (Outlook Suite, Teams, etc.), Google Suite, and Azure AD.
Provide remote access support.
Manage, Install, and troubleshoot the Verkada camera system, Cisco switches, firewalls, Ubiquity WIFI system, EMR system, and VPN.
Collaborate closely with other departments to understand their IT requirements, needs and preferences and will install these systems accordingly.
Establish on-call 24/7 365 days a year schedule for team.
Ensure HIPAA and PCI compliance is maintained at all times.
Work with third party support engineers to resolve technical issues.
Performs other related duties as may be assigned by manger.

Requirements:

Required Knowledge and Skills

A strong commitment to Heartspring’s values or excellence, celebration, leadership, service, possibility, and integrity.
Must exhibit highest professional integrity and ability to work confidentially with discretion.
Capability of organizing, conceptualizing, and prioritizing objectives.
Thorough understanding of IT and practical applications to support the company’s goals.
Proficient in the use of e-mail, word processing, spreadsheet, database, and presentation software and use of the Internet to access data, maintain records, generate reports, and communicate with others.
Demonstrated organizational skills in handling, directing, and prioritizing multiple and complex assignments/projects and maintaining records.
Demonstrated effective supervisory, interpersonal and leadership skills; ability to work independently with little direction.
Uses expertise to influence and advocate for improved practice and to advance organizational outcomes.
Demonstrates the ability to work productively within and across teams to achieve goals that are customer centered.
Applies a customer centered approach to deliver and exchange information that leads to mutual understanding.
Demonstrates ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Demonstrates advancing knowledge, skills and abilities in role and in field of practice.
Demonstrated experience in managing a high-volume workflow office.
Demonstrated experience of working effectively in a team environment with a customer service focus.
Ability to communicate effectively, both orally and in writing; define problems, collect data, establish facts, and draw valid conclusions; and effectively present information to top management teams.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the community.
Skilled in resolving conflicts and mediating disputes.

Educational, Experience, and Licensure Requirements

Bachelor’s degree in Computer Science required, master’s degree or MBA preferred.
At least 10 years of experience managing an IT department.

Required Organizational Competencies

Advocacy: Uses expertise to influence and advocate for improved practice and to advance organizational outcomes.
Analytical Thinking: Demonstrates the ability to analyze information and use logic to address work-related issues and problems.
Collaboration: Demonstrates the ability to work productively within and across teams to achieve goals that are customer centered.
Communication: Applies a customer centered approach to deliver and exchange information that leads to mutual understanding.
Critical Thinking: Demonstrates ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Expertise: Demonstrates advancing knowledge, skills and abilities in role and in field of practice.
Integrity: Demonstrates quality of honest, ethical, and the ability to maintain confidentiality.
Organizational Advancement: Demonstrates actions that support organizational growth based on a shared understanding of the current and future Heartspring operating environment.
Professionalism: Demonstrates attitudes, behaviors and orientations that are consistent with the conduct, aims and qualities that characterize Heartspring.

Physical Requirements

Prolonged periods sitting and/or standing at a desk.
Frequent use of computer and keyboard.
Frequent reaching, grasping, pulling.
Frequent standing, walking, bending.

Must be able to lift up to 50 pounds at a time.
Ability to work on ladders.

Work Environment

Office environment, indoors, climate controlled.
May require use of Personal Protective Equipment (PPE) including masks, gloves, helmets, arm guards and leg guards.
Occasional exposure to all weather conditions, including heat, cold, wind, rain, and snow/ice.
Occasional exposure to infectious diseases, parasites, bodily fluid, and blood-borne pathogens.
Potential exposure to physical contact from clients, including slapping, hitting, punching, kicking, head-butting, and biting.

Benefits:

Heartspring offers a generous benefits package including three weeks of paid vacation, sick leave, medical/dental/vision insurance, life insurance, short term disability insurance and retirement plans. Heartspring also offers opportunities to grow within and advance your careers through on-the-job training, internal promotion preferences, and the Heartspring scholarship program to help you go back to school.

Heartspring is a drug-free campus. Heartspring is an EEO employer.

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Information Technology Director

Job Posting for Information Technology Director at Heartspring

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