Director of Admissions

DESCRIPTION

SUMMARY: The Director of Admissions is responsible for reviewing and preparing for new admissions in accordance with facility policies and procedures. The DOA will also be responsible for maintaining relations with community partners, family members, and personnel.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assess inquiries when necessary and respond to referrers sources within 30 minutes whenever possible and ensure positive admission experience for customer and family.

• Meets census goals by working with the facility interdisciplinary team and network entities to coordinate customer flow into and through the facility.

• Coordinates tours, application, and sales process with customers, families, and referrers, either personally or with appropriate back-up systems.

• Meets with family and customers on day of admission and ensures appropriate preparation of room and introduction to nursing staff on unit.

• Communicates admission criteria to referral sources, customers, and families.

• Conducts follow-up on all inquiries which have not yet been converted to admissions.

• Works with Administrator and appropriate staff to ensure consistent, effective admissions, discharge, and transfer meetings.

• Maintains CRM indicating customer flow, pending and lost inquiries, denials, and hospital discharges.

• Works with Administrator to ensure customer satisfaction and to assess/respond to customer satisfaction surveys.

• Puts Customers Service First: Ensures that customers and families receive the highest of quality service in a caring and compassionate atmosphere which recognizes the individuals' needs and rights.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill, and/or ability required.

• Minimum of three (3) years’ experience in a healthcare setting.

• Minimum of two (2) years college education in the field of health care administration, business management, and/or marketing or public relations preferred

• Proficient in Microsoft Office (Word, Excel, Power Point)