Retail Location General Manager

General Manager Position

Responsibilities Overview

Pre-open Phase:

• Formulates/projects customer experience details, step by step through the retail location.

• Design/Create aspects of the retail location for customer experience(s), ease of use and practicality. Establish the journey.

• Create an employee guide/handbook for location operations, expectations and best practices

• Setup POS system

• Forecast necessary tools, services, investments necessary for operations.

• Create a grand/soft opening strategy.

Operational Phase:

• Completes store operational requirements by scheduling and assigning employees; following up on work results.

• Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.

• Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

• Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.

• Ensures availability of merchandise and services.
• Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
• Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
• Secures merchandise by implementing security systems and measures.
• Protects employees and customers by providing a safe and clean store environment.
• Maintains the stability and reputation of the store by complying with legal requirements.
• Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
• Contributes to team effort by accomplishing related results as needed.

Required Work Experience

• Experience as a general manager in retail
• Has a strong history of navigating customer experiences in a high-end retail environment
• Strong experience in employee management, hiring and coaching.
• Experience with personal wellness (natural wellness) clientele is highly desired.

Skills

• Must be able to work with minimal management/supervision from ownership
• A strong connector with people
• Highly motivated to grow and scale
• The ability to have complete ownership over tasks and concepts
• A high desire to learn the industry/trade.

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Supplemental Pay:

• Bonus pay
• Commission pay

COVID-19 considerations:
Our location is a unique "low touch, no touch" therapy sauna spa.

Education:

• High school or equivalent (Preferred)

Experience:

• general manager: 3 years (Preferred)

Work Location:

• One location

Work Remotely:

• No