Principal Systems Engineer

Overview

H-E-B is one of the largest, independently owned food retailers in the nation operating over 400 stores throughout Texas and Mexico, with annual sales generating over $25 billion. Described by industry experts as a daring innovator and smart competitor, H-E-B has led the way with creative new concepts, outstanding service and a commitment to diversity in our workforce, workplace and marketplace.  H-E-B offers a wealth of career opportunities to our 110,000 Partners (employees), competitive compensation and benefits program and comprehensive training that lead to successful careers.

Responsibilities

Since H-E-B Digital Technology's inception, we've been investing heavily in our customers' digital experience, reinventing how they find inspiration from food, how they make food decisions, and how they ultimately get food into their homes. This is an exciting time to join H-E-B Digital--we're using the best available technologies to deliver modern, engaging, reliable, and scalable experiences to meet the needs of our growing audience.As a Systems Engineer, you'll design, test, maintain, and implement systems related to H-E-B infrastructure business processes, operations, and systems, and ensure the highest levels of availability, performance, and security.Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.Do you have a:HEART FOR PEOPLE... communication skills? ability to collaborate?HEAD FOR BUSINESS... expertise to serve as technical SME?PASSION FOR RESULTS... drive to support complex projects requiring specialized technical knowledge?What is the work?Design & Development / IT:- Designs / analyzes / evaluates / tests / debugs / implements applications programs supporting H-E-B infrastructure business processes, operations, and network-based product systems- Analyzes / installs / configures / tests / modifies / maintains operating systems, databases, utilities software, or system management tools- Writes / maintains custom scripts to increase system efficiency- Adheres to architected technology roadmaps in designs and implementations- Serves as technical subject matter expert (SME) for cross-functional IT Teams; assists with / troubleshoots systems-related issues and maintenance- Assists in refining and communicating common goals and direction for team- Applies experience / knowledge of available technologies to provide detailed specifications for proposed solutions; assists in creating / presenting hands-on demonstrations for proposed solutions- Monitors internal and vendor service level objectives (SLOs) and agreements (SLAs); identifies / resolves SLO / SLA gaps- Monitors / tests system performance for productivity issues; identifies potential solutions; collaborates with vendors, other Digital Teams to implement them- Maintains security, backup, and redundancy strategies- Documents / promotes H-E-B standards and procedures- Supports complex projects requiring specialized technical knowledge- Coordinates with technical / non-technical Partners and clients to determine business requirements- Collaborates cross-functionally to align goals, establish milestones, maintain hardware / software, if needed, monitor progress, proactively manage challenges, risks, and constraints, communicate with appropriate stakeholders, and implement initiativesWhat is your background?- A related degree or comparable formal training, certification, or work experience- 10 years of related systems experienceDo you have what it takes to be a fit as an H-E-B Systems Engineer?- Working knowledge of networking technologies (OSI network layers, TCP/IP)- Working knowledge of various operating systems and their impact / implications- Working knowledge of best practices related to system security measures, and with system administration, performance tuning, and monitoring- Advanced communication skills- Advanced analytical and problem-solving skills- Scripting skills (e.g., shell scripts, Perl, Ruby, Python)- Project management skills- Ability to work efficiently in a fast-paced technical environment with increasing support demands and complexity- Ability to manage multiple priorities and assigned tasks to meet deadlines and objectives- Ability to collaborate and openly share ideas with a team of like-minded professionalsCan you...- Function in a fast-paced, retail, office environment- Travel by car or plane with overnight stays- Work extended hours; sit for extended periods- Work rotating and on-call schedules12-2021