What are the responsibilities and job description for the Spa Front Desk Lead (AM&PM Shift) position at HEI Hotels?
Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
Assist guests with arrival and departure from spa, while providing positive guests experiences. Assure cleanliness of Spa Locker Rooms, Relaxation Area, and Pool Area. Make sure there is a sufficient amount of clean towels, robes and sheets.
- The Lead attendant will help train and retain new spa Attendants
- Book hotel and local guest spa services
- Help with spa promotions and marketing (send out emails/ make calls promoting spa specials)
- Help to gain more gym and spa memberships
- Assist Spa manager in guest and staff problem resolution
- Assist spa manager with completing spa payroll
- Help to maintain a clean and neat spa
- Help to encourage and guide staff on spa rules and cleanliness
- Help to encourage and guide staff on spa rules and cleanliness
- Stock locker room with appropriate amenities such as towels and robes.
- Empty carts of soiled linen and trash.
- Clean and remove spots from corridor walls and doors. Make sure glass doors & mirrors are clean.
- Ensure guests have been given the robes, towels, slippers and more that will enhance their experience.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job related duties as assigned.
- Ability to lift, bend, stoop, walk, push carts up to 50lbs. with or without reasonable accommodation.
- Ability to stand and move throughout spa and continuously perform essential job functions with or without reasonable accommodation.
- Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
- Must be able to work flexible shifts to include 7am-3pm, and 3pm-11pm
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.