Quality Assurance Representative

Description

Heidtman Steel Products is searching for a Quality Assurance (QA) Representative for the northcentral/northwestern US regions and possibly Mexico. The QA Rep will be responsible for customer support and communications including investigating and resolving customer claims; internal quality issues and part evaluations; and assisting with purchasing and production.

• Providing metallurgical/technical service to our customers and act as the liaison between the Company and the customer
• Investigating customer complaints and/or rejections to determine the root cause and develop corrective actions
• Providing technical support to sales, operations, resource planning, and purchasing
• Conducting new part investigations and works with other departments to complete the contract review process required to successfully launch new business.
• Other duties as assigned.

Requirements

• Technical degree and/or experience in steel manufacturing.
• Quality Management System experience.
• Internal and external audit experience.
• Proficient in quality tools, mathematics, and statistics.
• Skilled in problem solving and developing robust preventive actions.
• Some overnight travel may be required, depending on customer base being supplied.
• Bi-lingual in Spanish is a plus

Company Information

Heidtman Steel provides the extensive range of steel processing capabilities associated with a large service center network. Heidtman has a 65 plus year legacy, combined with a leadership team on the cutting-edge of innovation, that delivers an un-paralleled commitment to the service center industry – all while maintaining the “can do” attitude that only a privately-owned company can provide. From large OEM customers to small job shops, Heidtman Steel services a wide variety of end market solutions tailored to each customer's needs.

Heidtman is a family-owned business, and we treat our employees like they are part of the family. We recognize employees are the number one resource of the company. We offer competitive compensation and a great benefits package along with production incentives. Benefits include paid vacation time after 6 months, medical/vision, dental, and Rx coverage, 401(k) plan, flexible spending account, short term and long-term disability benefits, life insurance, health club reimbursement, tuition assistance, paid holidays, and more!