What are the responsibilities and job description for the Recovery Support Specialist position at Heights Finance?
Overview:
We have an upbeat, friendly and fast-paced environment. Our employees are excited to be a part of the team, as evidenced by our low turnover rates and energized company culture. We’ve consistently grown well ahead of other short-term loan lenders and are primed for continued growth and enduring success.
Come and work for a Fintech company that has distinguished itself from competitors with quality product offerings, genuine customer service, robust operating systems, state-of-the-art call center, and a track record of new product innovation!
#CUROLP
Heights Finance is one of the largest, fastest growing providers of short-term loans and financial services in the United States and Canada. Our licensed, direct lending products and heightened customer service focus are at the core of what we offer.
We have an upbeat, friendly and fast-paced environment. Our employees are excited to be a part of the team, as evidenced by our low turnover rates and energized company culture. We’ve consistently grown well ahead of other short-term loan lenders and are primed for continued growth and enduring success.
Come and work for a Fintech company that has distinguished itself from competitors with quality product offerings, genuine customer service, robust operating systems, state-of-the-art call center, and a track record of new product innovation!
As a Recovery Support Specialist you will be responsible for maintaining, processing, and documenting agency and legal placed accounts as well as communicating with Branches regarding accounts placed with the internal collection teams and 3rd party collection companies.
- Receive and process accounts from the branches for placement with internal collection teams and 3rd party collection companies
- Document accounts quickly and properly in the Company’s loan management systems
- Prepare placement files and include appropriate data and documentation as needed from the internal team as well as 3rd party collection companies
- Organize placement files for review and placement with the appropriate collection groups
- Communicate with Branches regarding placed accounts and legal accounts
- Scan and index media to the proper account
- Research, locate and send media request to 3rd party collection companies as needed
- Process 3rd party payments
- Process recalled accounts and put back requests from each collection team
- Manage daily metric report
- High School Diploma with minimum two years’ experience in a data entry or clerical position
- Prefer financial processing experience with a financial institution or consumer finance company
- Associate Degree in Business preferred
- High understanding of Excel required
- Some understanding of SQL Tables is preferred
- Strong ability to process high volume of activity
- Computer proficiency: Experience with Excel required, and SQL experience preferred
- Strong accurate data entry skill
- Strong detail, analytical and problem-solving skills
- Strong customer relations/interpersonal and communication skills both verbal and written
- Ability to multitask, effectively establish priorities and manage time to meet daily, monthly and yearly deadlines
- Ability to work effectively with all-level employees, and specifically, Branch personnel
CURO Financial Technologies Corp Supports Equal Employment Opportunity. CURO Financial Technologies Corp (dba Cash Money, LendDirect, Heights Finance, First Phase, 1st Heritage, and Revolve Finance) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state or local law where a particular employee works. In addition, it is the policy of CURO Financial Technologies Corp to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state law where a particular employee works.
#CUROLP
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