Credit Analyst (Wilmington, MA or Plano, TX)

Summary - Administers established credit policies and standards, collects accounts receivable through telephone contact and correspondence, prepares analysis of customer accounts, resolves disputed accounts receivable balances within an established range. Inputs data and creates records utilizing a personal computer. Maintains records for credit department.

This role is hybrid (in office 2 days/week, home 3 days/week) and can be located in either Wilmington, MA or Plano, TX.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Processes orders on a timely basis and within defined credit parameters. This is the #1 priority.
• Make 20-40 credit and collection calls daily to assigned customer accounts to resolve issues and collect funds.
• Maintains effective customer interface to achieve company collection goals (i.e. DSO, over 60 and 90-day percentages).
• Records call notes on-line and follows up on all items on a timely basis.
• Gathers, validates and documents credit information. Establishes and maintains a current and accurate credit file for each customer.
• Reconciles accounts by utilizing computer systems to research customer disputes.
• Work with branch personnel to address customer issues such as pricing problems, extended payment terms, order releases, credit line and account opening.
• Uses various sources of credit information to collect data on existing and potential new accounts. Prepares bank references and get D&B reports for managers. Communicates terms and conditions to sales force and to customers. Recommends or establishes credit limits up to $5,000 depending on skill level.
• Completes additional responsibilities or projects as assigned.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical - Collects and researches data; uses intuition and experience to complement data
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.
• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
• Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
• Cost Consciousness - Develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.
• Diversity - Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
• Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
• Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; respects diversity.
• Judgment - Exhibits sound and accurate judgment
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently
• Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
• Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; Arrives at meetings on time.
• Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Associate's degree (AA) or equivalent from two-year College; or minimum of two years related experience and/or training; or equivalent combination of education and experience.
• Customer Service experience is desired.

Computer Skills

To perform this job successfully, an individual should have knowledge of Accounting software; Database software; and the Microsoft Suite of software as Excel, Word and PowerPoint.

Other Skills and Abilities

• Strong interpersonal skills are required in order to resolve collection issues.
• Strong oral and written communication skills.
• Negotiation and customer service skills.
• Computer skills and the ability to operate a 10-key.
• Must be a self-starter and possess strong organization skills.
• Knowledge of accounting basics.
• Ability to work as a team player in a fast-paced environment is essential.

Other

Will be required to perform other duties as requested, directed or assigned.