IT Assistant

The IT Assistant will work closely with our IT Manager to provide ongoing support and maintenance for our IT users, devices, infrastructure, systems, applications & networks.

• Installing, configuring, monitoring, testing, and maintaining computer hardware, software, systems, networks, printers, scanners, ups, cctv, Pbx & mobile phones.

• Responsible for security compliance in protecting infrastructure, edge devices and data.

• Configure and implement user access controls and identify access management systems.

• Responsible for maintaining and testing corporate backups.

• Responding in a timely manner to service issues and requests.

• Providing technical support across the company’s 9 locations (this may be in person, over the phone or remote connection).

• Ensuring user queries or issues are captured, validated, and logged for further processing, consultation, or improvement.

• Ensuring that various types of information are communicated to users through the appropriate channels.

• Follow-up and communicate IT service disruptions.

• Maintain accurate and organized hardware inventory.

• Administer users and groups in Microsoft 365 (Azure AD, OneDrive, MFA, Teams, etc.)

• Perform regular preventive maintenance on all hardware equipment.

• Perform regular check-up and upgrades of software, firmware, and operating systems.

• Can work on cross-functional projects on an ad Hoc basis.

• Able to travel within a 20 miles radius to other locations.

• Able to lift up to 50lbs.

• Able to install and terminate ethernet cables as needed

• Able to work after office hours.

Qualifications:

• Associate degree in Information Technology or related education.

• Experience in supporting Windows Desktop and Server OS, Mac OS, MS365, VOIP, Network Switches (Cisco, Net Gear), Next Generation Firewalls (SonicWALL), IoT and mobile devices (IOs, Android).

• Proficient in Microsoft Office Suite applications (Excel, Word, Outlook)

• A , Net , Sec , Microsoft Certifications, ITIL or other IT certifications is desired.

• Strong knowledge and experience supporting general corporate applications.

• Ability to work based on IT best practices.

• Works independently as well as in a team environment.

• Ability to follow complex and unique processes and adapt to change.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• West Allis, WI 53227: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Associate (Preferred)

Work Location: One location