Service Appointment Specialist

At Helena Motors we’ve established a reputation of honesty, integrity, and outstanding customer service. With the hottest products on the market and as the fastest growing dealership in the region, we’re adding a Service Business Development Specialist to help expand our market and maintain our extremely loyal customer base.

The successful candidate will be driven to be a top producer and required to maintain daily activities. These activities include but are not limited to generating service appointments from incoming/outgoing phone calls, email, social media and mail. Phone etiquette, email skills, a confident personality and demonstrated customer relations skills are a must.

Our Service Business Development Specialists earn above average income and enjoy the benefits of working with a successful progressive dealership. Top producers qualify for base hourly salary, daily bonuses, performance bonuses, paid vacation and holidays, medical benefits, retirement income and more!

Job Responsibilities:

• The Service BDC Representative is responsible for receiving, processing, verifying, and distributing information from both inbound and outbound calls, include internet leads, and providing general information.  
• Handle all customer inquiries with a focus on 100% customer satisfaction.  
• Receive inbound calls set appointment dates and time from the prospect customer.
• Project a friendly and helpful demeanor while answering questions and inquiries from the customer, and providing general or related vehicle service information.  
• Maintain and communicate exceptional product knowledge to our customers.  
• Gather and track all customer data as directed; accurately enter into BDC database.  
• Be self-driven with the ability to work in close proximity with other Service BDC Representatives in a team-based environment.  
• Facilitate timely follow up on all internet leads as directed by management and/or procedures.   
• 85 percent of your day is phone related activities and 15 percent is other duties and or assigned by management.

Skills & Qualifications

• Exceptional interpersonal and communication skills

• Multitasking abilities

• Attention to detail

• Problem solving skills

• Energetic and motivated personality

• Excellent organization skills

• Ability to handle customer inquiries and escalations professionally

• Goal oriented
• Working knowledge of Word, Excel, Outlook
• Any knowledge of vehicles is a bonus but not required