Area Manager

Help at Home is still hiring in your community!

Help at Home is the nation’s leading provider of high-quality support, providing a gold standard of care to seniors and people with disabilities.  

Right now, our clients need us more than ever. We are still hiring compassionate caregivers, and we are taking every precaution to protect our communities.

We commit to being transparent and open in our hiring process to ensure your health and safety. Our clients, caregivers and employees will always be our top priority. 

The main focus of this position is to oversee the operations to ensure quality services delivery to all Clients, within contract, State, Federal and Company regulations, policies and procedures.

Responsibilities

• Implements and interprets service and operations policies for all new contracts
• Communicate policies changes to the State Director/V .P. for changes and revisions
• Forecast on budgets relating to business levels and personnel needs to support local office compliance and growth
• Monitor growth and market share of the local offices to ensure growth from competition
• Ensure future profitability through performance reviews and routine discussion on branch goals and plans
• Motivate, resolve conflicts and make decisions based on company business practices and in the best interest managing the current business trends
• Organizes and administers all services and operation within the services area
• Responsible for overseeing the recruitment, screening, selection and training of all branch
• Directors with approval from State Director/Vice President
• Responsible for disciplining, and terminating employees with approval from State Director/Vice President
• Delegates duties and establishes proper accountability for branch management staff
• Supervisor and direct services and operations of staff
• Prepares and submits reports to the State Director/Vice President
• Maintains liaison with local contracting entity with regard to contract services and operations
• Prepare monthly billing report for the branch location
• Conduct internal branch audits every 6 months on each branch location
• Arbitrates grievances reported from field or staff personnel and Clients
• Assist the State Director/V.P. in developing a branch structure with will create profitable branches
• Monitor the RIA's to ensure rejects are maintained at 5% or less and 120 days maintained at 2% or less
• Motivate and develop branch managers to increase growth and business development
• Develop pay scale that are competitive with the current competition pay rate for the state locations with approval from V.P.
• Monitor and develop procedures that will stream line office operations
• Reports to the State Director [or/ Vice President as required

Requirements 

• Minimum Five (5) years experience in social service administration and management experience with multi branch offices
• Minimum Five (5) years experience in the provision of Developmental Disabilities services to the elderly and/or disabled
• A degree from an accredited four-year institution
• Excellent oral and written communication skills
• Possess a demonstrated ability to organize, administer, and evaluate on-going services in a multi-phased operation
• Have a strong working knowledge of all program rules, procedures, and Company rules and procedures

In order to be employed as a Area Director, candidates must comply with state background screening requirements. Compensation and benefits vary by state and location so please ask for complete details at your interview.