Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home.
Our team supports 66,000 clients monthly with the help of 49,000 compassionate caregivers across 12 states. We’re focused on serving people and the communities we are part of.
The Senior Branch Manager will direct and supervise the staff and day-to-day operations in the assigned multiple branch locations, to ensure delivery of quality services to all clients.
This position assures compliance with various regulations, policies, and procedures, to meet and exceed achievement of operational goals and objectives.
Essential Duties and Responsibilities :
state / federal / local and company guidelines.
standard and that clients are fully satisfied with services.
Company guidelines.
Collaborates with Area Director to set performance standards. Standards may be based on
financial and operational goals and required compliance with internal, local, state, and
federal policies, procedures, and regulations.
and oversees training of Staffing Supervisors.
Maintains and develops positive relationships with existing and prospective clients,
demonstrating excellent customer service and setting an example for other staff.
hospitals, and discharge planners.
Performs other related duties as assigned.
This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above.
Required Skills / Abilities :
Education and Experience :
Associate’s degree or equivalent industry experience required (e.g. at least five years of
experience in social service administration or in provision of in-home services to the elderly
and / or disabled). Bachelor’s degree preferred.
Possess a demonstrated ability to organize, administer, and evaluate on-going services in a
multi-phased operation.
Strong working knowledge of all program rules, procedures, and standard company rules
and procedures.
Previous experience in management.
Management Authority :
Physical Requirements :
Travel Requirements :
Regular travel on a daily or weekly basis required, even in inclement weather
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.
Last updated : 2024-02-24
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