Branch Manager

Help at Home is hiring a Branch Manager!

Now offering weekly pay!

We are the nation's leading provider of high-quality support services to seniors and people with disabilities. Our clients need us more than ever to continue living independently in their own homes, while staying safe from high-risk facilities.

Help at Home leads the home care industry in protecting our clients, caregivers and employees. We provide priority vaccine access, a ready supply of quality PPE, and up-to-date training.

We are currently seeking an experienced Branch Manager to oversee daily office operations. The Branch Manager will also ensure quality service delivery to all of our clients. This is an ideal role for individuals with experience providing leadership in a healthcare setting. Work hours for this role are normally Monday - Friday 8:00AM - 5:00PM, but will vary to support business needs.

Benefits

Help at Home strives to be an employer of choice in your community and our employees are the foundation of our work. Eligible staff have the opportunity to enroll in a wide variety of benefit programs, including 401K, along with lucrative bonuses in certain areas.

We offer a variety of in-depth training opportunities in order to provide our staff with the tools to be successful. Help at Home also offers strong career path possibilities for those employees who are committed to growing within the organization.

Responsibilities

• Support company and geographic growth targets
  • Develop and maintain local referral source relationships
  • Support (and at times, conduct) client onboarding
• Ensure compliance with Local, State, Federal and Company regulations, policies, and procedures
  • Build and maintain culture of quality
  • Maintain accurate incident records and implement actions to resolve issue
  • Collaborate with Q&C Lead, Clinical Managers, and Quality Assurance Nurses for audits
• Maintain operational excellence
  • Own branch KPIs and support Area leadership to develop internal reporting packages
  • Manage branch operating expenses to budget, including approval of payroll, PTO, and overtime
  • Ensure outstanding client service delivery
  • Resolve issues reported from Care Coordinators and clients, and report to the Director of Market Ops as required
  • Escalate business issues, whether operational or financial (revenue, collections, etc.)
• Team Leadership
  • Lead a team of Care Supervisors, Caregivers, Branch Administrative staff
  • Forecast staffing needs and develop a recruitment and staffing plan
  • Approve new hires and ensure quality training
  • Conduct performance reviews for direct reports and manage local recognition program
• Office Management & Business Improvement
  • Arbitrate grievances reported from field or administrative staff
  • Develop and implement best-in-class processes in branch, sharing innovative practices across branches
  • Champion organizational change and improvement initiatives

Minimum Qualifications

• Minimum of 3 years of experience in social service administration, 3 years of experience in the provision of in-home services to the elderly and/or disabled, OR a degree from an accredited four-year institution
• Experience with in-home care services
• Valid driver's license
• Access to fully-insured and reliable transportation
• Availability to be On-Call for caseload-related crises
• Professional oral and written communication skills
• Ability to organize, administer, and evaluate ongoing services in a multi-phased operation

Branch Managers must comply with state background screening requirements. Compensation, benefits, time off and bonuses vary by state and location, so please ask for complete details at your interview.

Help at Home's mission is to be the leading national provider of high quality, person-centered care and support to the elderly and people with disabilities in their homes and community-based settings. The core to our services are highly trained, compassionate and dependable caregivers who are supported by our local teams with the resources and expertise to deliver unsurpassed care. Our goal is to enable the highest level of personal independence and meaningful lives for our clients.