Contract Operations Specialist ( REMOTE)

Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 49,000 compassionate caregivers across 12 states. We’re looking for people who care about others, who are willing to listen, lean in and make impactful change. Each role at Help at Home can have a positive impact in supporting our caregivers and clients. If you are someone who leads with passion and integrity and are looking to join a rapidly growing, industry leading team, Help at Home may be a good fit for you.

Job Summary:

The main responsibility of the Contracts Operations Specialist  is to ensure timely submission of new contracts, renewals, and other deliverables. The Contracts Operations Specialist will also manage the contracts database, and contract-related communications, analysis, and reporting. Additionally, the Contracts Coordinator will collaborate cross-functionally with colleagues from other departments to ensure contractually established rates are accurately reflected in our internal systems. Qualities and skills that define the ideal candidate include organization, attentiveness to detail, capacity to synthesize large amounts of information, spreadsheet / database proficiency, exceptional written and verbal communication skills, and the ability to work both independently and collaboratively.

As a key member of the team:

• You are flexible and can embrace change
• You value progress over perfection
• You care about your work, the team you’re on, and the people we are helping
• You make it a priority to get to know the people around you – build relationships with your colleagues and business partners
• You say what needs to be said, while considering how it’ll affect culture and output
• Hold others to a high standard

Responsibilities:

In collaboration with the Contracts Manager:
•Ensure the timely submission of deliverables including new contracts, renewals, addendums, and credentialing applications.
•Understand the contracting process and related business implications.
•Correspond professionally and promptly to all contract-related communications.
•Manage data entry into the Contract Repository to ensure database accuracy.
•Utilize the Contract Repository to analyze data and prepare reports.
•Evaluate performance and impact of contracts.
•Leverage business intelligence to advocate for rate increases.
•Support the submission of business proposals as directed.
•Provide insight to key stakeholders about contracts and potential for expansion.
•Utilize data analytics and market research to identify growth opportunities.
•Refine future contract strategies, processes, and templates.
•Attend professional development events and conferences.
•Assist with special projects and perform other duties as assigned.

In collaboration with Finance, Payroll, RCM, and System Administrators:
•Collaborate rates to ensure amounts established in contracts are accurately reflected in our internal systems.

In collaboration with Market Operations Directors and Quality & Compliance:
•Understand Help at Home's national presence, but focus and specialize in particular markets, as assigned.
•Become a Subject Matter Expert (SME) in a specific market.
•Be able to make recommendations in contract-related matters.

Required Skills/ Abilities:

Exceptional written and verbal communication skills.
• Competence to work independently and efficiently with a minimal amount of oversight.
• Capacity to work in a deadline-conscious, results-driven environment.
• Proficiency in Microsoft Office Suite (specifically Spreadsheets, including Microsoft Excel and/or Smartsheet.)
• Potential to excel in database maintenance, analytics, and reporting.
• Aptitude for multi-tasking, synthesizing large amounts of data, and adapting to business needs and priorities.
• Ability to work well within a diverse team and across departments

Education and Experience:

• Bachelor’s degree required, preferred in a related field or equivalent experience.
• Preferred minimum 3 years: Experience with contracts, grant management, program implementation, or working with data
in an analytical role.
• Experience in Homecare, Healthcare, Older Adults / Adults with Disabilities, Social Services, or related industry preferred.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.