Customer Service Representative Hiring Event

Help at Home is hosting an onsite open interview event on November 3rd for Customer Service Representatives! Apply online with your resume and come in Thursday for an interview!

We offer a $500 hiring bonus, weekly pay starting at $16-17/hour, and a generous cash incentive program – up to $10,000 in bonuses!

Join us on Thursday, November 3rd, from 9:00 am to 3:00 pm at the Joliet Help at Home branch!

• 257 Springfield Ave, Joliet, IL 60435

Help at Home is the nation’s leading provider of high-quality support services to seniors and people with disabilities. Our clients need us more than ever to continue living independently in their own homes while staying safe from high-risk facilities.   

Help at Home leads the home care industry in protecting our clients, caregivers, and employees. We provide priority vaccine access, a ready supply of quality PPE, and up-to-date training.

Our employees develop and monitor appropriate care plans to ensure clients receive quality care while serving as the primary liaison between clients, home care aides, managers, referral sources, and others directly involved in the client’s care.

Responsibilities

• Maintains assigned clients’ files, employee files and all related paperwork
• Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records
• Provides direct training
• Monitors the performance assigned to home care aides who provide and support patients with personal care to ensure quality service
• Proactively communicates schedules and changes with clients, home care aides, referral sources, team leads, managers and the branch manager
• Assigns home care aides based on the client’s overall needs and Plan of Care
• Prepares and submits routine departmental reports as required
• Records and maintains accurate documentation of the client’s condition and overall service
• Conducts and keeps record of client satisfaction surveys, client in-home visits, employee evaluations and employee in-service trainings
• Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required
• Provides education and coaching on changes to a client’s Plan of Care
• Maintains positive working relationships with clients, home care aides, referral sources, team leads, managers and branch managers
• Ensures compliance with local, state, and federal laws as well as with company policies and procedures
• Performs other job-related duties as assigned

Benefits

Help at Home strives to be an employer of choice in your community and our employees are the foundation of our work. Eligible staff can enroll in a wide variety of benefit programs, along with lucrative bonuses in certain areas. We offer an incentive program that allows our supervisors to make up to $10,000 in bonuses, which equates to an additional $4.75/hour average.

We offer a variety of in-depth training opportunities to provide our staff with the tools to be successful. Help at Home also offers strong career path possibilities for those employees who are committed to growing within the organization.

Qualifications/Educational Requirements

• Ability to multitask and work well under pressure
• At least 18 years of age
• High school graduate or equivalent preferred
• Ability to read, write and follow directions
• Current PPD or chest x-ray if applicable
• 2 years supervisory experience
• Medicaid, Waiver and Home Healthcare experience preferred
• Work positively and favorably with clients, families, and staff
• Demonstrate compassion, responsibility, and cheerful attitude

Candidates must comply with state background screening requirements. Compensation, benefits, time off, and bonuses vary by state and location, so please ask for complete details at your interview. 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Salary : $16 - $17