Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 49,000 compassionate caregivers across 12 states. We’re looking for people who care about others, who are willing to listen, lean in and make impactful change. Each role at Help at Home can have a positive impact in supporting our caregivers and clients. If you are someone who leads with passion and integrity and are looking to join a rapidly growing, industry leading team, Help at Home may be a good fit for you.

Job Summary:

The Cybersecurity Incident Response Senior Specialist will be a part of the Cybersecurity Incident Response Team (CSIRT).  The Senior Specialist reports to the Cybersecurity Director and is responsible for monitoring and analyzing potential intrusion events.  This is a technical role responsible for the initial triage of cybersecurity alerts, responding and escalating confirmed cyber security incidents, and driving detection improvements.  

As a key member of the team:

• You are flexible and can embrace change
• You value progress over perfection
• You care about your work, the team you’re on, and the people we are helping
• You make it a priority to get to know the people around you – build relationships with your colleagues and business partners
• You say what needs to be said, while considering how it’ll affect culture and output
• Hold others to a high standard

Duties/Responsibilities:

• Ensure the protection of data against unauthorized disclosure, accidental or intentional loss of data, or unauthorized modification.
• Develop and implement cybersecurity controls to protect sensitive data and support data protection program development goals and initiatives.
• Lead technical investigations of data security incidents and make recommendations for future data loss mitigation strategies.
• Evaluate vulnerabilities based on prioritization criteria.
• Identify, document, and implement vendor/manufacturer recommended patching and update schedules.
• Continuously log and track remediation activities of discovered vulnerabilities throughout the environment.
• Generate and distribute operational-level vulnerability reports
• Escalate cyber security incidents to security leadership when appropriate.
• Perform other duties as assigned.

Required Skills/Abilities:

• Capability to learn advanced concepts and processes quickly and adapt to a constantly changing environment.
• Demonstrated critical thinking, problem solving, and analytical skills with the ability to de-construct complex concepts.
• Demonstrated ability to work in a team environment towards common goals.
• Ability to successfully interact with non-technical personnel.
• Ability to analyze and understand technical information.
• Strong communication skills, both written and verbal.
• Training of new/junior staff.

Education and Experience:

• Bachelor’s degree preferred.
• Advanced understanding of computer operating systems (Windows, macOS, and Linux).
• Advanced understanding of technology vulnerabilities.
• Advanced understanding of enterprise computing environments.
• Advanced understanding of computer networking.
• Strong understanding of cloud computing.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.