Job Posting for Operations Manager at Help at Home
Job Summary:
The Manager, Operations Support will ensure effective operational management of multiple Operations Support functions which may include employee engagement & training. The Manager, Operations Support will work at both a strategic and tactical level in support of the Field team. This role will collaborate with Field Leadership in the monitoring and measurement of key performance indicators. The role will also work across the matrix functions of the Field Support Center (corporate) to ensure a reliable and consistent operating environment.
Essential Duties and Responsibilities:
Direct ownership of market level operations support functions to ensure company goals and objectives are fulfilled.
Ensure appropriate staffing and support for operations functions, including operational efficiency and engagement initiatives.
Ensure all operations are carried out in an appropriate, cost-effective way.
Identify opportunities to improve operational support function systems, processes, and best practices.
Coordinate different teams to foster exchange of ideas and provide cross-team learning opportunities.
Assess and analyze operations functions and budgets to find ways to minimize expenses and optimize profits.
Inspire and motivate employees to perform at their best through positive encouragement and engagement initiatives.
Identify potential problems and points of friction with various operations functions and work to find solutions to maximize efficiency and revenue.
Identify opportunities to expand or shift course to take advantage of changes in the market.
Work in conjunction with all branches and leadership for consistency and effective support.
Work effectively with other departments across the market and Field Support Center (corporate) in support of effective field operations to achieve targets.
Support of short-term and long-term business planning efforts including metrics, measurements, key performance indicators, engagement scores, training initiatives and reports for all operations support functions.
Responsible for the implementation and execution of strategies that include change management and education.
Provide insight to management related to projects, budgets, and operations.
This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above.
Required Skills/Abilities:
Collaborative style as a thought partner who works productively with the leadership team.
Ability to work across a matrix and oversee multiple operations support functions
Strong communication skills, oral and written.
Excellent interpersonal skills.
Strong organizational skills, attention to detail, ability to prioritize and meet deadlines in fast paced environment
Critical thinking and ability to support strategic transformation activities
Proficient with Microsoft Office Suite, especially Excel.
Education and Experience:
Bachelor’s degree in business or related field required.
Proven track record with a minimum of three (3) years of experience in operations
Experience supporting management including thought leadership and support
Process improvement experience supporting the development, review, and revision of processes and policies as needed
Experience in homecare, healthcare, healthcare services preferred.
Management Authority:
Depending on the scope and Market, this role may manage employees or may be an individual contributor. If managing employees, the following applies:
Makes staff decisions – hiring, firing
Conducts performance reviews
Trains other associates
Directs work of other associates
Physical Requirements:
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Sedentary – ability to remain in a stationary position for extended periods of time.
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Ability to move, transport, or position: ☐ up to 50 pounds; ☐ up to 100 pounds
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Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs.
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Ability to communicate effectively and clearly with others to exchange information.
Travel Requirements:
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Regular travel on a daily or weekly basis required, even in inclement weather
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Monthly or quarterly travel required
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Little to no travel required
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.
Salary.com Estimation for Operations Manager in Dearborn, MI
$115,971 to $149,606
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