Regional Director of Property Management

About HELP USA

At HELP USA, we work to ensure that everyone has a place to call home. We’re one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 locations, we have helped over 500,000 people facing homelessness and poverty to build better lives. We hope that you will consider joining our team in the fight against homelessness.

Position Overview

HELP USA currently has 27 permanent housing properties in five states and the District of Columbia, with over 1800 housing units and an ambitious development pipeline. 

As Regional Director of Property Management, you’ll oversee operations in 8 permanent affordable housing sites including 450 units across 8 sites variously located in Philadelphia, Maryland and  Washington D.C. All sites are affordable with supportive housing units, most have on site social services.

Reporting to the Senior Vice President of Property Management, your priorities will be to excel at all aspects of property management, effectively integrate social services provided by HELP or other providers into our projects, and to maintain excellent working relationships with staff, internal HELP stakeholders, government and regulatory bodies, funders, investors, referral sources and more.

Specific responsibilities will include:

• Maintaining and maximizing the value of HELP USA’s real estate assets by ensuring buildings are maintained in good repair, ensuring property site staff work together with Facilities Operations and Maintenance teams to manage building maintenance priorities, avoid/eliminate building violations and strategically maintain the capital assets of buildings to extend the life of building systems, etc.

• Managing memoranda of agreement and vendor contracts associated with the projects in the region, ensuring that services meet tenant needs, evaluating outcomes produced by contractors, and improving effectiveness where needed.

• Ensuring implementation of best practices and compliance with organizational and departmental policies in the area of security to keep tenants and staff safe, minimize damage to the building, and monitor security systems.

• Managing initial rent ups and ongoing re-rentals timely, in compliance with regulatory and other requirements and maintain occupancy above 95%.

• Maintaining projects in compliance with low-income housing tax credit rules as well as ensuring compliance with all requirements of oversight agencies and regulatory bodies.

• Maximizing revenues to ensure a 95% rent collection rate

• Overseeing use of all resources including social services, rental assistance, and legal remedies in accordance with departmental standards and expectations designed to help tenants stay housed.

• Ensuring staff develop and maintain effective relations with tenants including through formal and informal communication, creating opportunities for community building, promote ongoing dialog between management and tenants, and overseeing a formal grievance process for tenants.

• Developing annual budgets for each project as a member of the Central Property Management Team and fiscal staff during the annual budget process and managing expenses to budget.

• Using HELP’s property management and accounting systems to review, analyze and report on a multiplicity of areas of performance of the projects in the region.

• Recruiting highly qualified staff and providing supervision, training, and development plans so they excel and grow in their roles, completing successful progressive discipline where required.

• Developing and maintaining excellent professional relationships with critical partners in the region and marketing HELP to other key players based on our mission and accomplishments.

• Assisting in development of funding applications for new business opportunities.

Requirements

• Bachelor’s degree or Masters preferred.

• Minimum five years  management experience in property and/or asset management.

• Experience in low-income housing tax credit compliance and affordable housing rules and regulations, with requisite tax credit and HUD certifications.

• Supervisory and management skills in leading and managing a large and diverse workforce.

• Knowledge and skills in program planning, budgeting process, and resource management.

• Ability to clearly communicate verbally and in writing.

• Computer literacy, specifically in property management software (preferably Yardi) and Microsoft applications.

EOE. A Drug Free Workplace.