What are the responsibilities and job description for the Team Leader position at HELP USA?
Program: Haven | Manhattan, NY
What You'll Do
As Team Leader, you’ll provide overall leadership to an interdisciplinary client service delivery team including some or all of the following members: Case Managers, Employment Specialists, Housing Specialists, Substance Abuse Counselors, Continuing Care Workers, and Clinical Social Workers. You’ll lead the team in delivery of a comprehensive program of on-site and/or community-based services including assessment, counseling, and linkages with entitlement, mental health, substance abuse, employment, medical, educational, child care, and aftercare programs in order to ensure that our residents receive the maximum benefit from their stay in one of our shelters. Your primary goal will be the successful and expeditious placement of our residents in permanent housing and the enhancement of their self-sufficiency.
Your responsibilities will include:
Ensuring the delivery of quality and appropriate services to clients through case conferences, team meetings, supervision, and case record audits.
Identifying service delivery gaps and developing appropriate service linkages.
Reviewing all resident complaints and incident reports and ensuring follow-up on all findings.
Identifying and documenting staff development issues and ensuring staff completion of agency-mandated courses, core curriculum, and other indicated training.
Ensuring program compliance with all relevant government regulations.
Ensuring accurate and timely submission of all program statistics and reports.
You’re a great fit for this role if you have:
Master's degree in social work or related field preferred with Bachelor's degree required.
Supervisory experience in a case management setting is highly desired.
Knowledge and understanding of team concepts, preferably in a residential setting.
Computer literate specifically with Microsoft applications required.
Bilingual (English/Spanish) a plus.
Salary : $24
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