Service Technician

Schedule & Locations:

What You'll Do:

Equipment Service:

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  Troubleshoot, repair, maintain and exchange equipment as needed
  
• Complete preventive maintenance tasks as established by the manufactures
  
• Complete accurate inspections, service & maintenance of equipment to maintain operation & extend equipment life
  
• Ensure quality beverages and brewed coffee through proper calibration of equipment and water quality
  
• Ensure strong customer loyalty through professional and reliable service
  
• Place special orders or calls other vendors to find desired parts/items
  
• Responsible for maintaining accurate inventory, timely invoicing and proper record keeping.
  
• Ensure the completion of all work assigned is in accordance with customer and company requirements

Facilities:

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  Responsible for attending to facilities issues in a timely manner
  
• Uses hand tools and power tools for maintenance and repair of Groundwork Facilities
  
• Maintain a clean and organized work environment
  
• Use time effectively and efficiently and completes all tasks delegated
  
• Communicate scheduling needs to the operations manager in a timely manner
  
• Identify and communicate root causes of equipment issues to store teams and operations manager
  
• Answer questions regarding the store and its equipment
  
  

What It Takes To Rock This Role:

• Experience as a Coffee Service Technician
  
• Experience with a variety of commercial espresso, coffee brewing, coffee grinding equipment and water filtration systems
  
• The ability to troubleshoot and repair the above mentioned equipment independently
  
• Must have working knowledge, experience and the ability to perform light plumbing and minor electrical work
  
• Must have the ability to work on ladders and in tight spaces
  
• Must have working knowledge, experience and the ability to perform building maintenance duties (e.g. paint, wood working, minor plumbing repairs, etc.)
  
• Experience with coffee roasting, grinding, packaging equipment is preferred
  
• Experience with cold brew dispensing systems (e.g. kegerators, regulators, etc.) is preferred
  
• Must be able to lift up to 50 lbs., without assistance.
  
• Excellent analytical skills and attention to detail with ability to read and interpret manuals.
  
• Excellent customer service skills with desire to exceed customer expectations.
  
• Ability to work independently in a timely manner, making sure the job is done correctly the first time.