What are the responsibilities and job description for the Medical scheduler position at Helping Hands Family?
Overview : COMPANY :
COMPANY :
Helping Hands Family (HHF) is an organization that provides Applied Behavior Analysis (ABA) services for individuals with Autism Spectrum Disorder (ASD).
Our supportive, inclusive culture helps every individual reach their highest potential.
Our Centralized Scheduler efficiently schedules ABA services for incoming clients and therapists across various clinic locations.
Skills desired :
- Compassionate, customer-focused attitude
- Drive to make a direct impact in the Autism Community
- Ability to prioritize areas of largest need and develop an actionable plan to address those needs
- Ability to learn new software systems
Responsibilities :
- Create ABA therapy schedules for new clients based on the recommendations for services made by the clinical team across assigned clinic locations
- Monitor incoming clients during the assessment process to proactively identify schedules
- Communicate scheduling information and confirm the initial start date for therapy with the family
- Partner and collaborate with Care Coordination, Clinical, and Onboarding teams to ensure optimal client speed to service
- Partner with Program Managers, Onboarding, and Training departments to ensure candidates are efficiently scheduled with families
- Uses EMR system to match therapist availability with client availability and enter scheduled appointments
- Verify that authorizations for ongoing services are in place and attached to appointments prior to starting sessions
- Optimize staff schedules to allow for targeted productivity of employees
- Ensure client schedule maximizes authorized hours
- Drive to achieve full authorized prescription fulfillment for each client and clinician availability
- Responsible for entering data into various electronic systems
- Guarantees that before scheduling a client, each Behavior Therapist has completed all required training and competencies
- Work with Practice Managers to identify upcoming client schedule changes and update client and staff schedules to support necessary changes as applicable
Qualifications :
- Bachelor's Degree preferred
- Previous experience in healthcare
- Covid 19 vaccination required
- Experience in high volume agency scheduling within healthcare organization is preferred
- Basic to intermediate computer skills including familiarity with Electronic Medical Record Systems and Microsoft
- Keen sense of urgency and ability to respond to client needs
A successful Team Member will be :
- Detail-oriented & highly organized
- Communicative & collaborative
- Committed to purposeful care
- Ambition to grow with the company
Benefits :
- Medical, Dental, Vision Insurance Options
- Paid Time Off & Holidays
- Retirement 401K Plan, with 3% match
- Paid Family Leave
- Flexible Spending Accounts
- Optional benefits including STD, Life & LTD
HHF is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status
Last updated : 2024-08-28
