What are the responsibilities and job description for the Program Support Specialist position at Helping Hands Family?
Overview:
Helping Hands Family is dedicated to a supportive, inclusive culture. From growing our team to the client treatment plans, we have committed to celebrating differences and helping everyone reach their highest potential. HHF is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.
Our Program Support Specialist directly contributes to our mission of making autism services personal by scheduling sessions, managing cancelations, and working closely with the Clinical Director to ensure smooth operations of the clinic.Responsibilities:
Helping Hands Family (“HHF”) is an organization that provides Applied Behavior Analysis (ABA) services for individuals with Autism Spectrum Disorder (ASD). Our supportive, inclusive culture helps every individual reach their highest potential.
Helping Hands Family is dedicated to a supportive, inclusive culture. From growing our team to the client treatment plans, we have committed to celebrating differences and helping everyone reach their highest potential. HHF is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.
Our Program Support Specialist directly contributes to our mission of making autism services personal by scheduling sessions, managing cancelations, and working closely with the Clinical Director to ensure smooth operations of the clinic.
- Maintaining the clinic schedules by:
- Updating Open Hours report for Recruiting for insurance services.
- Coordinating make-ups for cancellations and substitute team members
- Identifying and reporting patterns in cancelations
- Coordinating clinic clients to prevent over-scheduling
- Assisting the Clinical Director with maintaining all filing and organizational systems for the clinic in the Practice Management System
- Running and following-up on weekly and monthly reports and audits as required (ex: conversion audits & signatures).
- Ensuring client/family satisfaction, including escalating complaints to the Clinical Director.
- Reporting and troubleshooting relevant local issues including site maintenance, with assistance from the Support Center.
- Assisting the Clinical Director with coordinating local employee engagement, with support from the Support Center Team, including:
- staff meetings
- team building events / celebrations
- community engagement/outreach
- welcome/first day activities for new team members
- Act as a substitute RBT as needed in the clinic.
- 1 years of medical administrative experience. Experience within ABA or a specialty field a plus.
- Associate Degree or higher in Healthcare Administration or Business is plus, but not required.
- Strong communication and presentation skills.
- Previous medical billing and EMR experience required.
- Confident communication skills for fielding calls on behalf of the agency and its representatives.
- Excellent written communication skills for professional emails and various reporting methods.
A successful Team Member will be…
- Detail-oriented & highly organized
- Communicative & collaborative
- Committed to purposeful care
- Ambition to grow with the company
Benefits:
Annual bonus
Medical
Dental
Vision
401k match
Short Term Disability
Long Term Disability
Paid Family Leave
Salary : $34,800 - $44,000
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