SFHOT Training Coordinator

SUMMARY

Heluna Health is a not-for-profit 501(c)(3) agency dedicated to improving the health and well-being of communities. It is the nation’s premier catalyst for optimizing public health outcomes. Heluna Health partners with health departments, universities/academic researchers, community organizations and private industry to achieve its goals.

The San Francisco Homeless Outreach Team (SFHOT) works collaboratively in small teams to engage and stabilize chronically homeless individuals, to help establish care for chronic conditions and to find permanent housing. 

The Training (and Scheduling) Coordinator works with the Outreach and Case Management teams, which work collaboratively to engage, stabilize and house vulnerable and chronically homeless individuals.

The Training Coordinator will be responsible for orienting and training Orient and train new SFHOT employees for both service lines (i.e., Case management and Outreach service), as well as coordinating the team’s schedule to ensure new SFHOT employees trained, for 6 weeks, with Outreach and Case Management Level 2s, Level 3s, and Shift Leads.

The Training Coordinator demonstrates a high level of knowledge of adult learning and training methodology, and scheduling tools, the ability to manage and track application processes, the ability to implement and improve the training program, and the ability to interface directly with technical exports, the community and other city departments.  

SFHOT operates 365 days a year, 7 days a week.  This position is 100% in the office and the work schedule is Monday-Friday, during business hours, exact hours to be determined by Training Manager.

ESSENTIAL FUNCTIONS:

• Orient and train new SFHOT employees for all service lines (i.e., Case Management and Outreach service).
• Coordinate the team’s schedule to ensure new SFHOT employees are trained, for 6 weeks, with Outreach and Case Management Level 2s, Level 3s, and Shift Leads. Establish and finalize Outreach and Case Management’s monthly schedule.
• Ensure SFHOT new employees complete appropriate training to obtain system access.
• Assist in providing or as directed, provide follow-up training and one-on-one support for SFHOT staff regarding system access and professional developments.
• Assist in the training of Peer Trainers to ensure new hires are well supported.
• Assist in assessing the training needs of all SFHOT staff members through direct observation and feedback/recommendations from staff, supervisors, and HSH leadership. Schedule trainings to meet those needs after coordinating with Training Manager.
• Assist in the development of follow-up training to support SFHOT staffs with retaining in-service training material.
• Assist in the development of training materials and workflows for SFHOT staffs to use in order to carry out their work.
• Schedule staff who are due for their required bi-annual, annual, or semi-annual trainings for Heluna Health, HSH, and other providers.
• Collect feedback from SFHOT staff members about in-services trainers and trainings to understand whether the training was appropriate for the agency. Assist in the evaluation of the feedback if requested.
• Work with leadership and HR staff to coordinate onboarding and ongoing training needs for new staff.
• Tracking training compliance and training metrics to identify potential areas of improvement.
• Logistics for In-Service, Meetings, and Scheduling
• General maintenance of Learning Management Systems
• Other duties as assigned.

MINIMUM JOB QUALIFICATIONS

EDUCATION

• Master’s degree from an accredited 4-year College or University in a human services field such as Social Work, Psychology, Counseling, Public Health, Public Administration, Communication, or a related field, plus internship and 1-year prior experience working with homeless, behavioral health or medically complex populations; OR
• BA/BS degree from an accredited 4-year College or University in a human services field such as Social Work, Psychology, Counseling, Communication, or a related field plus internship and 1-year prior experience with homeless, behavioral health or medically complex populations; OR
• AA/AS degree in Human Services, Psychology, Counseling or a related field plus 5 years working with homeless or behavioral health or medically complex populations; OR
• Specialty Certificate related to the populations served (e.g., Community Health Worker, Medical Assistant, Drug and Alcohol/CADAC, Peer Counselor) plus 5 years working with homeless or behavioral health or medically complex populations.

AND

EXPERIENCE

• Experience coordinating and/or facilitating staff capacity-building activities.
• Valid California driver’s license and no history of major moving violations, including DUIs, during the past 5 years.
• Knowledge of the client population and their complex needs, including homelessness, financial instability, medical and psychiatric illnesses, substance abuse, and HIV/AIDS.
• Ability to work well with diverse staff, stigmatized communities, and clientele, including cultural, language, sexual identity, gender and other diversity considerations within all neighborhoods in San Francisco.
• Ability to work successfully both independently and cooperatively.
• Excellent writing skills in creating and compose documents.
• Excellent competency using technology. Demonstrated ability to use Microsoft Word and Excel computer applications, including developing tracking sheets and running reports. Ability to use PC and smartphone.
• CPR and first aid certification within 90 days of hire.

PREFERRED QUALIFICATIONS:

• Experience working with SFHOT staff.
• Effective problem-solving skills.
• Effective interpersonal skills.
• Previous experience or training in street outreach and case management.
• Knowledge of San Francisco neighborhoods and community resources.
• Knowledge of the San Francisco provider network.
• Experience with developing training curricula.
• Experience with Excel, Outlook, and other programs utilized for scheduling.
• Experience with technology and understanding systems configurations.
• Experience maintaining Learning Management Systems

PHYSICAL DEMANDS

Stand                                               Frequently

Walk                                                Frequently

Sit                                                     Frequently

Handling / Fingering                     Constantly

Reach Outward                              Occasionally

Reach Above Shoulder                 Occasionally

Climb, Crawl, Kneel, Bend            Occasionally

Lift / Carry                                      Occasionally - Up to 25 lbs

Push/Pull                                        Occasionally - Up to 50 lbs

See                                                   Constantly

Taste / Smell                                  Not Applicable

Not Applicable                 Not required for essential functions.

Occasionally                     (0 - 2 hrs./day)

Frequently                        (2 - 5 hrs./day)

Constantly                        (5 hrs./day)

WORK ENVIRONMENT

General Office Setting, Indoors Temperature Controlled

The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position.  Essential job duties are intended to describe those functions that are primary to the performance of this job.  Other job duties include those that are considered secondary to the overall purpose of this position.

This position description does not state or imply that the above are the only duties and responsibilities assigned to this position.  Employees holding this position will be required to perform any other job-related duties as required by the supervisor and management.  All requirements are subject to possible modification to reasonably accommodate individuals with a disability.

Affirmative Action/Equal Opportunity Employer EOEM/F/V/H

Heluna Health is an Affirmative Action, Equal Opportunity Employer that encourages minorities, women, veterans, and disabled to apply.