What are the responsibilities and job description for the Field service technician position at Hemmersbach?
Your skills
- Experience in driving in an independent environment at a high ticket volume support; distance in location may vary from
- Excellent customer service skills and a positive attitude.
- Available to work a rotational 24 / 7 on-call scheduled shift.
- Knowledge of Thardware support on desktop / laptops, printers and POS
- Experience in technical support or a similar role
Your Tasks
Hemmersbach is seeking a highly motivated and customer-oriented Field Technician to join our team. As a Field Technician, you will be responsible for providing exceptional technical support to our clients, both consumers, and enterprises, in a timely and efficient manner.
The ideal candidate will have experience working with HP equipment, desktop, printers, and POS. This role requires a high level of customer service skills, as you will be the face of Hemmersbach in our clients' locations.
You must be comfortable with long-distance driving, as this is a high-demand role that may vary depending on location.
Responsibilities :
Providing excellent customer service by communicating clearly and professionally with clients, ensuring they are satisfied with the support provided.
This includes responding promptly to client requests for technical support, either on-site or remotely, depending on the client’s needs and the project’s scope.
- Performing equipment installations, upgrades, and repairs for clients' printers, PCs / Desktop, and other IT equipment.
- Providing technical support for HP, including installation, configuration, and troubleshooting of hardware, software, and network issues.
Ensuring client satisfaction by delivering exceptional customer service.
- Collaborating with other members of the team, including dispatch, project managers, engineers, and other technicians, to ensure seamless delivery of support services.
- Managing and maintaining inventory of spare parts and equipment, providing accurate and timely updates to clients and management regarding the status of technical issues, while adhering to safety and quality procedures at all times.
Requirements :
- Minimum of 2 years of experience in IT support.
- Willingness to drive between different client's sites (0 - 200mi. depending on location) & have a Valid driver's license.
- Experience in technical support or a similar role, with experience in troubleshooting hardware
- Available to work a rotational 24 / 7 on-call; scheduled shift.
- Ability to lift and carry equipment up to 50 lbs.
Apply today to take the next step in your IT career!
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry.
We go the extra mile we not only simply enthuse our customers, but also make the world a better place : 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family.
That’s why Hemmersbach is The Social Purpose IT Company.
Last updated : 2024-04-05
