Henderson County Habitat for Humanity
Hendersonville, North Carolina
job description
Title: Homeowner Selection Coordinator
Employment Status: Full-Time
FLSA Status: Non-Exempt
Reports To: Director of Homeowner and Mortgage Services
Supervises: n/a
Organizational Requirements
- Must be goal-driven, results-oriented and committed to the organization’s effort to increase its ability to have a positive impact on the service area’s substandard and affordable housing challenges.
- Must have an understanding of the mission, history, values and goals of our Christian organization and be able to communicate this information to diverse groups of potential donors and volunteers.
- The ability to work effectively as a team member with staff and volunteers is essential.
- Ability to maintain confidential information, high ethical standards.
- Able to adapt to and excel in a fast-paced environment.
- Ability to effectively communicate in a professional manner with vendors, staff, board members, families, and anyone associated with Habitat for Humanity.
- Must pass Criminal Background, credit check and Sexual Offender Check.
- Must have solid computer skills, thorough experience with general productivity software (Microsoft Office, G-Suite) and the ability learn and properly use other programs (Asana, CRM’s, etc.), processes and procedures as required by the organization.
Job Requirements
- Comfortable clearly communicating organizational expectations with applicants and potential partners, and working with them in a cooperative yet corrective manner as necessary.
- Diplomatic in delicate situations with volunteers, staff, families, or other stakeholders.
- Ability to reserve judgment and be committed to equitable and consistent decision-making. Maintaining homeowner and applicant information confidentiality is required.
- Exceptional organization and oral and written communication skills.
- Excellent interpersonal skills with people from diverse backgrounds.
- Positive, optimistic outlook that fosters an upbeat work environment.
- Ability to manage multiple projects simultaneously.
- Able to work independently, but to actively contribute as a member of the Homeowner Services team.
- Proficient with multiple forms of technology including: databases, Microsoft Office, Google Docs, and ability to learn as needs of the job and available technology evolves.
Education and Experience
- 3 years minimum experience required in housing counseling, mortgage lending/processing, or comparable administrative experience.
- Knowledge of Federal and State mortgage lending laws and regulations especially related to Fair Housing and Equal Housing Opportunity laws. NMLS Mortgage Loan Originator (MLO) license preferred. Must be willing to obtain if not acquired already.
- Possess sensitivity for clientele with diverse backgrounds.
- Strong public speaking and written communication skills. Verbal and written communication skills in Spanish preferred. Excellent organizational skills.
- Personal qualities of integrity, credibility, and a commitment to and passion for the mission of HCHFH.
- Demonstrates a high level of financial responsibility, character, and general financial fitness per TILA requirements for Loan Originators.
- Required criminal background check and credit check per TILA requirements for Loan Originators.
Major Areas of Responsibility
The following is a summary, but is not limited, to the essential functions of this job. Other duties and education may be required and performed, not mentioned below and specific activities may change from time to time.
- Ensure that the Director is fully informed and appropriately engaged in planning and programmatic activities.
- Assist in all aspects of HCHFH’s selection and underwriting criteria to ensure Homeownership, Home Preservation, and Aging in Place programs are in compliance with all municipal, state, and federal laws, as well as HFHI regulations.
- Responsible for responding to initial program inquiries from potential applicants, executing the annual outreach plan, distributing program marketing and collateral materials, and scheduling informational presentations about the homeownership and home preservation programs to community organizations, churches, businesses, etc.
- Responsible for scheduling and conducting Homeownership Information Sessions for potential applicants.
- Manage the intake and processing of applications for the Homeownership, Home Preservation, and Aging in Place programs.
- Document all aspects of the program application processes from recruitment of qualified applicants to Board pre-approval.
- Maintain the homeownership program files and tracking as related to Homeowner applicants and future homeowners.
- Work with the Director and Homeowner Selection Committee to ensure selection of qualified applicants, training, and compliance of policies and procedures.
- Compile program statistics, demographic information, and fulfill relevant reporting requirements.
- Engage in community relationships with area government and non-profit organizations that can assist and serve Habitat homeowners and applicants.
Other
- Participate in events related to Henderson County Habitat for Humanity.
- Other duties and tasks assigned
Henderson County Habitat for Humanity is an Equal Opportunity Employer. Applications are considered for positions without regard to veteran status, uniformed service member status, race, color, religion, sex, physical or mental disability, genetic information or any other category protected by applicable federal, state or local laws.
Henderson County Habitat for Humanity is an at-will employer as allowed by applicable state law.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: One location