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Technical Support Spec I

Hendrick Health
Abilene, TX Full Time
POSTED ON 4/8/2024

JOB SUMMARY

Technical Support Specialist II is to oversee and maintain computer hardware and software systems. Specialist aid in resolving technical issues concerning client’s daily operation or software infrastructure. A Technical Support Specialist II will also support computer software integration by diagnosing and troubleshooting common problems.

JOB REQUIREMENTS

Minimum Education

●High School Diploma or GED

Minimum Work Experience

●None

Required Licenses/Certifications

●N/A

Required Skills, Knowledge, and Abilities

●Written and oral communication skills

●Ability to use critical thinking skills to analyze and solve problems

●Ability to manage multiple deadlines and tasks

●Ability to work successfully in a team environment

●Occasional night, weekend, and holiday work

●Occasional off-campus and overnight travel for site visits and training

●Customer service or helpdesk experience helpful

●Familiar with Microsoft Office products including Excel, Word, and PowerPoint

●Meets all criteria of Tech I

●Develop and create documentation and support materials

●Escalate application issues to appropriate IT personnel and provide appropriate documentation of troubleshooting steps

●Develop and edit customer and technical support knowledge base documentation

●Monthly Technology Report

●Manage projects as assigned

●Extensive knowledge of hardware deployments, installations and troubleshooting

●Software installation and troubleshooting (OS, IE, Java, etc)

●Knowledge of Microsoft operating system (Windows 7/10/ltsb, etc)

●Working knowledge of PC/LAN application software including word processing (MS Word), spreadsheets (MS Excel), E-Mail (MS Outlook) and Internet Browsers (Internet Explorer, Chrome, Safari).

●Assist with Computer, thin client, laptop, iPad, tablets and printer deployment and imaging.

●Knowledge of mobile tracking software (unlocking devices in Absolute)

Salary.com Estimation for Technical Support Spec I in Abilene, TX
$69,984 to $91,487
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