Customer Quality Manager
Job Posting for Customer Quality Manager at henkel1-pilot
HENKEL IS FOR THOSE WHO STEP UP. DO YOU?
At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.
YOUR ROLE
- Support customer facing management with customer satisfaction improvement initiatives.
- Manage and coordinate reaction plans when service or quality components of customer score cards "Not Meeting Expectations“
- Drive regional initiatives to reduce customer complaints
- Provide training and ensure full compliance across the organization for CQ processes and related quality tools (complaints-CCMS, surveys, score cards, specifications, customer portal, 8D)
- Coordinate responses to customer requests with support from internal key contacts as required
- Act as process expert and coach supporting the sites with PPAP, IMDS, etc. completion
- Report to operations leadership, Henkel sites, and customer facing management on CQ metrics
- Work with and support operations leadership in planning and execution of Q projects
- Improve CQ processes with quality specific tools
- Act as liaison and coordinate cross regional customer complaints
- Support the Global Key Quality Managers
Sign up to receive alerts about other jobs that are on the Customer Quality Manager career path.
Click the checkbox next to the jobs that you are interested in.
Sign up to receive alerts about other jobs with skills like those required for the Customer Quality Manager.
Click the checkbox next to the jobs that you are interested in.
-
Business Communications Skill
-
Income Estimation: $52,118 - $69,262
-
Income Estimation: $49,556 - $66,094
-
-
Call Screening Skill
-
Income Estimation: $58,468 - $73,901
-
Income Estimation: $64,579 - $84,746
-
Job openings at henkel1-pilot
Rocky Hill, CT
Full Time
Madison, MI
Intern
Trumbull, CT
Intern
Darien, CT
Full Time
Not the job you're looking for? Here are some other Customer Quality Manager jobs in the Madison, MI area that may be a better fit.
We don't have any other Customer Quality Manager jobs in the Madison, MI area right now.
Business Development Manager - Automotive - Manufacturing & Quality Services
TRIGO Global Quality Solutions, Detroit, MI
Business Development Manager - On-Highway Trucks - Manufacturing & Quality Services
TRIGO Global Quality Solutions, Detroit, MI