What are the responsibilities and job description for the 911 Emergency Communications Manager position at Hennepin County?
Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit the employee referral program page.
Click here to view the job classification specification.
In this position, you will:
- Promote a diverse, culturally competent, and respectful workplace.
- Develop and administer operational policies and procedures; allocate staffing resources to meet daily, weekly, and seasonal workload fluctuations; and maintain continuity of operations plan updates.
- Monitor and manage the team of the telecommunicator supervisors who are responsible for the day-to-day operations of our facility up to 70 employees who answer and dispatch 9-1-1 and non-emergency calls and manage the internal investigations and responses to customer inquiries and concerns from 911 callers and public safety personnel.
- Represent the Hennepin County Sheriff's Office and Communications Division in labor negotiations and labor management interactions.
- Assist in divisional budgets, manage capital improvement projects, and reallocate or reassign personnel to meet Department objectives.
- Coordinate and maintain emergency preparedness plans; respond to media inquiries in cooperation with the Hennepin County Sheriff's Office's Public Information Officer (PIO) and prepare public statements and/or provide interviews relating to emergency communications.
- Coordinate divisional training programs including initial training and continuing education.
- Serve as a liaison and primary point of contact with command level operations staff from agencies served by the Emergency Communication Center, Metro Emergency Services Board (MESB), and Hennepin County Facility Services.
- Participate in the development of organizational strategy including training and planning for development needs, managing training delivery, and measurement and follow up as necessary.
- Respond to the Public Safety Answering Point (PSAP) for major emergencies and is available on-call after hours. Create and maintain policy and procedures for staff and supervisor.
- Work with the Emergency Communications and Sheriff’s Office leadership on strategic planning and participate in organizational and policy decisions as a member of the management team.
- One of the following:
- Bachelor's degree or higher in business administration or other field appropriate to the position and five years or more of experience related to the position.
- Nine years or more of general administrative work related to the management of departmental/organizational operations or in a specialty area appropriate to the position.
- Experience:
- As a lead worker or supervisor.
- Implementing and managing data governance initiatives.
- Using and operating complex communications center equipment including but not limited to: Computer Aided Dispatch (CAD), multi-line phone, 800 MHz radio, and other NG911 tools.
- Coordinating trainings.
- With policy development.
- Managing staff, projects and processes and ability to produce results with direct reporting relationships and collaboration across functional lines.
- With police, fire, and emergency medical services (EMS) practices and dispatching procedures in a computer assisted dispatch environment.
- Planning, coordination, organization, and problem-solving skills with ability to collaborate at all levels and think both strategically and tactically.
- Knowledge of:
- Data privacy principles and practices.
- Applicable labor, criminal, and civil laws and ordinances.
- The geography and physical structure of Hennepin County.
About the department:
The Hennepin County Sheriff's Office serves the county's 1.2 million residents. State law mandates most of the sheriff's office duties, including managing the county jail, providing security to the district court, and patrolling the waterways in the county.
The Sheriff's Office also runs specialized initiatives like Criminal Information Sharing and Analysis (CISA), Violent Offender Task Force (VOTF), Crime Scene Investigation, Criminal Investigation, Community Outreach and Employee Wellness. The mission of the Hennepin County Sheriff's Office is: Providing quality professional services while building meaningful relationships that are sustainable within our communities, and with our partners, to ensure justice and safety for all.
About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals -- that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.
Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (login as Guest).
Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.
Your future. Made here.
Invitations to interview will be based upon an assessment of education and experience. Applicants must have no felony convictions and must successfully complete background investigation that includes criminal, employment and financial checks, prior to employment.
If you have any questions, please contact:
Brooke Haaf
Brooke.Haaf@hennepin.us
Salary : $74,995 - $119,048
