Automotive Service Manager

Herb Chambers BMW Medford
Natick, MA Full Time
POSTED ON 4/5/2023 CLOSED ON 5/31/2023

What are the responsibilities and job description for the Automotive Service Manager position at Herb Chambers BMW Medford?

Mercedes-Benz of Natick is looking for an Automotive Service Director and Manager. If you have the horsepower to join a fast-paced environment and hit our high standards - apply today!

Our Service Manager's Role & Responsibilities:

  • Supervising the Service Advisors
  • Monitoring the Service Office and Service Drive
  • Greeting customers
  • Maintaining and growing our existing customer base through exceptional customer satisfaction
  • Managing all customer concerns
  • Meeting customer satisfaction and sales performance goals
  • Working with Parts personnel
  • Assisting the Service Director as directed
  • Carrying out supervisory responsibilities in accordance with the organization’s policies and applicable laws

Responsible for:

  • Maintaining Advisors Hours Per Repair Order
  • Setting up Daily Driver Routes
  • Maintain Pre write booklets
  • Service calls answered
  • Maintaining High CSI
  • Active Deliveries
  • Help Advisors with maintaining Customer Follow-up
  • Maintain appointment schedule with BDC
  • Maintain Customer flow
  • Work directly for and with the service director

Benefits:

  • 401(k) with company match
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
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