What are the responsibilities and job description for the Automotive Service Manager position at Herb Chambers BMW Medford?
Mercedes-Benz of Natick is looking for an Automotive Service Director and Manager. If you have the horsepower to join a fast-paced environment and hit our high standards - apply today!
Our Service Manager's Role & Responsibilities:
- Supervising the Service Advisors
- Monitoring the Service Office and Service Drive
- Greeting customers
- Maintaining and growing our existing customer base through exceptional customer satisfaction
- Managing all customer concerns
- Meeting customer satisfaction and sales performance goals
- Working with Parts personnel
- Assisting the Service Director as directed
- Carrying out supervisory responsibilities in accordance with the organization’s policies and applicable laws
Responsible for:
- Maintaining Advisors Hours Per Repair Order
- Setting up Daily Driver Routes
- Maintain Pre write booklets
- Service calls answered
- Maintaining High CSI
- Active Deliveries
- Help Advisors with maintaining Customer Follow-up
- Maintain appointment schedule with BDC
- Maintain Customer flow
- Work directly for and with the service director
Benefits:
- 401(k) with company match
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
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