UX Researcher II

Overview

The role:

The UX Researcher II will help lead initiatives and studies that identify who our users are by examining their behaviors, needs, and environment. Through observations, user testing, and analytical data, they will surface user problems throughout our web experiences and applications, and collaborate with UX designers, Product teams and Business partners, on solving user problems. To best communicate these findings, they will conduct research led presentations and workshops, helping team best understand direction and possible proposed solutions.

How you would contribute:

Level I

• Conducts research to optimize existing user interface design while testing for intuitive user experience
• Establishes relationships with cross-functional teams to promote research-based decision-making, influence user needs across various products
• Defines who our users are by examining their needs, goals, and observed behavior patterns
• Frames user problems, assumptions, predispositions, and validates the effectiveness of proposed solutions
• Identifies user-testing opportunities, defines the scope, goals, methodology, and participant criteria
• Partners with UX designers to test low/high fidelity prototypes for upcoming features
• Tests prototype interface and feasibility of products

Level II

• In addition to L1 activities:
• Evaluates market and consumer user experience research and results
• Documents results and key findings, presents insights and useful recommendations to team members based on design principles
• Demonstrates data, testing, driven and comparative experiences, and customer insight to constantly iterate on products
• Documents research plans, discussion guides, and communicating results to non-researchers
• Reviews and owns changes or enhancements for alignment with desired user experience design and satisfaction standards and drive improvement changes
• Reviews and owns functional requirement documents

Qualifications

Required

• Creative problem solver and problem-solver
• Experience crafting and building products and features on native mobile applications and adaptable web
• Brainstorming user stories crafted to provide insights into the customer's journey
• Ability to build well-defined user personas to efficiently identify and communicate user needs
• Research experience with qualitative and quantitative data analysis

• Proficient in Adobe Analytics, Google Analytics, or related analysis tools
• Familiarity with design/prototyping tools such as Figma, Sketch, InVision, and Adobe CC

• Shown understanding of digital technology landscape and stay up-to-date on latest technology and consumer marketing trends
• Must be able to connect with both functional and technical team members

Experience:

Level I

• 1 years of experience in UX design, digital work in web and mobile apps, or related field

Level II

• 3 years of experience in UX design, digital work in web and mobile apps, or related field

Education:

• Bachelor’s or Master's in UX design, computer science, social science or related field

Principles & Related Competencies:

Ethical

• Aligns with policies and procedures; Takes the high road and upholds our values; Maintains confidentiality; Acts with integrity, honesty and respect.

Leader

• Meets challenges head on to uphold quality standards, productivity goals, and values; Sets an example, building a culture of trust, visibility, and open communication; Is aligned with organizational direction

Collaborative

• Works collaboratively with others offers and accepts help; Freely shares information as appropriate; Open to and willing to provide feedback; Strong contributor to the team’s results; Celebrates the individual and the team; Ability to clearly communicate.

Looks Beyond Oneself

• (Teammate) Demonstrates modesty and willingness to recognize and give credit to others; Works well alongside people of different backgrounds and ideas; Builds good collaborations; Values Distributors and teammates.

Drives Innovation

• Make valuable contributions through: Proposing ideas and creative solutions to employee, distributor and/or customer challenges; Listening to and respecting others ideas through collaborating and helping develop those suggestions; Driving ideas forward to implementation.

Delivers Change

• Delivers Change Through: Adapting to different working environments; Responding positively to change including new duties and assignments.

Want to learn more? Don’t wait, APPLY NOW!

At Herbalife, we value doing what’s right. We are proud to be an equal opportunity employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected characteristic. We value diversity, strive for inclusivity, and believe the differences among our teammates is a key contributor to Herbalife’s ongoing success.

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