Field Service Dispatcher
Job Posting for Field Service Dispatcher at Herc Rentals
Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with trailing twelve month total revenues of nearly $2.7 billion as of September 30, 2023. Herc Rentals' parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol "HRI." Herc Rentals serves customers through approximately 379 locations and has approximately 7,000 employees in North America.
Rate Range: $25-$28 per hour
A Herc Field Service Dispatcher is directly involved in addressing equipment breakdowns in the field, coordinating activities of field mechanics, maintaining data on service calls, communicating with internal and external customers, inventory control, ensuring equipment is service at regular intervals, and daily business reporting for multiple locations. This is an excellent opportunity for motivated self-starters.
- Answer customer calls
- Set work schedules for field mechanics
- Prioritize, schedule and dispatch field service team across the New England area
- Determine the severity of service requests and how best to address them
- Ensure mechanics account for their time and parts
- Parts purchasing and ensuring timely repairs and work orders take place
- Communicate with Herc locations when repairs should be charged back to a customer, filed as warranty or when equipment needs to be replaced in the field
- Contact manufactures and outside vendors as necessary to complete repairs
- Communicate with internal and external stakeholders providing updates on repairs and services
- Other tasks, as assigned by management
- Demonstrate active participation in Herc Rentals Safety Culture, always prioritizing the safety of team members and customers alike
- Support all team members
- Learn and follow all company procedures and protocols
- Ability to effectively work on multiple assignments in the fast-paced environment of the construction industry
- Attention to detail
- Customer service focused
- Excellent communication skills
- Must have good data entry skills
- Must have strong understanding of the logistics pertaining to the market and heavy equipment movement knowledge
- Prior Dispatch experience required
- Strong computer skills
Req #: 58406
Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.
Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.
Keeping you healthy
Medical, Dental, and Vision Coverage
Life and disability insurance
Flex spending and health savings accounts
Virtual Health Visits
24 Hour Nurse Line
Healthy Pregnancy Program
Tobacco Cessation Program
Weight Loss Program
Building Your Financial Future
401(k) plan with company match
Employee Stock Purchase Program
Life & Work Harmony
Paid Time Off (Holidays, Vacations, Sick Days)
Paid parental leave.
Military leave & support for those in the National Guard and Reserves
Employee Assistance Program (EAP)
Adoption Assistance Reimbursement Program
Tuition Reimbursement Program
Auto & Home Insurance Discounts
Protecting You & Your Family
Company Paid Life Insurance
Supplemental Life Insurance
Accidental Death & Dismemberment Insurance
Company Paid Disability Insurance
Supplemental Disability Insurance
Group Legal Plan
Critical Illness Insurance
Accident Insurance
Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.
Herc Rentals does not discriminate in employment on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factor.
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